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Lifesize Achieves Industry-Leading Net Promoter Score of 84

by Amy Downs in Changing the Way the World Communicates, Lifesize, Industry, People
Lifesize achieves industry-leading net promoter score in 2018.   An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty. After surveying 11,000 customers and getting more than 2,200 responses, we received a new industry-leading score of 84! Our latest survey results continue to highlight the success of Lifesize’s culture of customer obsession — a culture of passionate people…

What Is Customer Obsession?

by Amy Downs in Best Practices, Features
Lifesize extends Extreme Support with financially backed SLA providing 99.9% connectivity and availability. At Lifesize, Customer Obsession is the foundation of our business and one of our four core company values. We dedicate ourselves to honoring the commitments we make to our customers, and we work as one team to create ever-greater value for our users. I’m often asked to explain the difference between “customer service” and “customer obsession.” Here’s my simple answer: What Is Customer Obsession…
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