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Lifesize Achieves Industry-Leading Net Promoter Score of 84

by Amy Downs in Changing the Way the World Communicates, Lifesize, Industry, People
Lifesize achieves industry-leading net promoter score in 2018.   An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty. After surveying 11,000 customers and getting more than 2,200 responses, we received a new industry-leading score of 84! Our latest survey results continue to highlight the success of Lifesize’s culture of customer obsession — a culture of passionate people…

What Is Customer Obsession?

by Amy Downs in Best Practices, Changing the Way the World Communicates, Cloud, CustomerCase Study, Features, Lifesize, People
Lifesize extends Extreme Support with financially backed SLA providing 99.9% connectivity and availability. I’m often asked to explain the difference between “customer service” and “Customer Obsession.” My simple answer is that customer service is a function of operating a business, while Customer Obsession requires a complete shift in the way we think about our customer relationships. At Lifesize, Customer Obsession is the foundation of our business and one of our four core company values. We dedica…

Lifesize Customer Success Team and Executive Win Bronze Stevie® Awards 2017

by Amy Downs in Changing the Way the World Communicates, Lifesize, People
Lifesize Customer Success Team Wins Bronze Stevie Awards 2017 I’m honored and excited to share that our amazing Customer Success team received a bronze Stevie® Award for Customer Service Team of the Year in the 15th Annual American Business Awards. More than 3,600 nominations from organizations of all sizes and virtually every industry were submitted this year for consideration in a wide range of categories. At Lifesize, we are unconditionally dedicated…
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