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5 Tips for Effective Design Collaboration

by in Industry, Best Practices
A woman looks at a document that she's sharing with her team Remote working has changed how businesses around the world think about staying connected and productive. As a result, companies are rethinking how they’re supporting their employees with processes and tools that facilitate effective remote work and design collaboration .  In this post, I’m going to give you five design collaboration tips that will help remote teams make their work more efficie…

Does Your Business Need an Automated Call Distributor (ACD) System?

by Chris Perez in Contact Center Solutions, Best Practices
A call is distributed to different customer support reps Delivering exceptional customer service requires everything to go right. It’s not about doing one thing well. It requires countless little things working together in unison. Businesses not only need to have a system in place to efficiently address customer questions or concerns, they also need a mechanism to ensure contact center agents have sufficient bandwidth and knowledge to help them as…

7 Strategies for Embracing the Work From Home (WFH) Call Center

by Josh Kivenko in Contact Center Solutions, Best Practices
Call center agent takes a call while on her computer Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status. Now as many as 80 percent of call center agents are currently working from…

11 Best Microsoft Teams Integrations You Need to Try in 2020

by John Yarbrough in Best Practices, Technology
Woman browsing Microsoft Teams App Store on laptop For companies already using Microsoft solutions for email, calendar and document sharing, incorporating Microsoft Teams into daily workflows is a practical next step. Since its introduction in 2016, Microsoft Teams has rapidly grown into one of the most popular workplace collaboration tools in the world, recently surpassing more than 75 million daily active users . Spurred by the rapid increas…

9 Ways to Optimize Call Center Customer Service [2020]

by John Yarbrough in Best Practices, Trends
Picture of number nine with woman at laptop For years, we’ve highlighted the rising importance of customer experience , having recognized that quality service begins and ends with the contact center. While it’s true call centers remained an afterthought for too long, today leading organizations recognize their importance to the bottom line and are redoubling efforts towards improving call center agent training, client retention, and…

5 Simple Steps to Hosting Your First Webinar on Lifesize

by Mark Quadros in Best Practices, Products
Illustration of four individuals holding computers Whether you’re a large business, institution or single entity, establishing yourself as a leader in your field means being your authentic self and making your voice heard, and the best way to do that is through a webinar. Webinars have become an increasingly popular way of efficiently communicating ideas over the last two decades, and now especially due to the COVID-19 crisis. If you’re a…

Conference Call Services in 2020 (And Which One is Right for You)

by John Yarbrough in Best Practices, Technology
Four doors, three yellow one purple, on a dark background It’s difficult to imagine running any modern business without some sort of conferencing capability, whether it’s video, web or audio-based. While video conferencing has become an integral part of daily operations for many businesses, many companies still don’t have a go-to service for interacting with clients. As a result, participants have to navigate the less-than-ideal ‘which service should…

Ideal Work Environments: How to Find Yours and What You’ll Need to Succeed

by Kevin Payne - Guest Contributor in Best Practices, Trends
Man in blue shirt working on laptop outdoors Everyone thrives in different settings. For some, a high energy work environment with lots of activity spurs creativity . For others, the same environment represents productivity-killing distractions. This is where the concept of your ideal work environment comes in. Do you know which work environment is the best for you? Is it working at the penthouse office on Wall Street, or maybe lounging…

Poor Video Quality During a Call? Here’s How to Fix It

by Dustin Smith in Best Practices, Technology
Blurry image of video camera The quality of a video call can truly make or break a meeting. Poor video quality is not only frustrating, but it can limit productivity and keep your team from reaching their goals. By addressing concerns with video quality ahead of time, you can maximize the efficiency of your meetings and achieve team goals faster. In this blog, we look at the common culprits of a bad video call and provide…

Tips and Tricks to Get More from Your Lifesize Experience

by Jason Pruett in Best Practices, Technology
guy on a conference call If you’ve only recently become acquainted with Lifesize video conferencing, chances are you’ve only scratched the surface of what you can do with our technology. Even as a regular user, it’s entirely possible that your exploration of the features and functionality has never ventured beyond the basics of making a call, joining a meeting or turning your microphone or camera off. But there’s more…
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