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Lifesize Customer Success Team and Executive Win Bronze Stevie® Awards 2017

by Amy Downs in Changing the Way the World Communicates, Lifesize, People
Lifesize Customer Success Team Wins Bronze Stevie Awards 2017 I’m honored and excited to share that our amazing Customer Success team received a bronze Stevie® Award for Customer Service Team of the Year in the 15th Annual American Business Awards. More than 3,600 nominations from organizations of all sizes and virtually every industry were submitted this year for consideration in a wide range of categories. At Lifesize, we are unconditionally dedicated…

Working from home with sick kids

by Julian Fields in Flu Season, Healthcare, People, Trends
Now that the holiday season has come and gone, it is time to head back to work. As we swing back into our old routines, the only thing stopping us from our normal day-to-day activities is the reality of cold and flu season. According to WebMD : Flu activity usually peaks in January and February. On average, 5%–20% of the US population will get the flu each year, resulting in over 200,000…

Crafting a work-from-home email for your boss or team

by Julian Fields in Flu Season, Healthcare, People, Trends
Many organizations are flexible when it comes to working from home when you’re feeling sick. The last thing the company wants is an outbreak of influenza taking out the entire sales staff. So when you feel that tickle in the back of your throat and your temperature starts to register triple digits in degrees Fahrenheit, it’s time to draft that work-from-home email. Here are a few tips and a…

How to Cut Down Enterprise Conferencing Chaos

by Jasmine Kim in Best Practices, Cloud, Lifesize, Meeting Room, People, Products, Trends
With cloud offerings, it’s really easy for anyone to log onto a website, put in your company credit card details and have a new service up and running in a matter of minutes. It’s also really easy to have six different departments in six different silos installing six different tools within six hours of one another. Maybe they’ll tell IT about it. Or maybe they’ll go rogue. Meanwhile, IT has…

The Results Are In: Video Conferencing Is a Productivity Powerhouse

by Jasmine Kim in Cloud, Lifesize, People, Trends
There’s no denying that video conferencing has found its way into our professional lives. For many organizations, video plays an important role in our collaboration strategies, ultimately transforming the way we do business. Basically face-to-face communication without the distance, video conferencing makes interacting with colleagues, partners and customers simple and reliable while bringing…

Welcome to the Digital Collaboration Revolution

by Chelsia Johnson in Changing the Way the World Communicates, Lifesize, People, Trends
A transformation is occurring throughout office buildings, home offices and everywhere else we get work done. It’s the result of teams’ and employees’ challenging antiquated methods of communication and insisting on better, more responsive, more engaging and more productive collaboration. The digital collaboration revolution is here, and I couldn’t be more excited. Recently, I had the common…

What Is Customer Obsession?

by Amy Downs in Best Practices, Changing the Way the World Communicates, Cloud, CustomerCase Study, Features, Lifesize, People
I’m often asked to explain the difference between “customer service” and “Customer Obsession.” My simple answer is that customer service is a function of operating a business, while Customer Obsession requires a complete shift in the way we think about our customer relationships. At Lifesize, Customer Obsession is the foundation of our business and one of our four core company values. We dedica…

Productivity Tips from the Meeting Experts at Lifesize

by Julian Fields in Best Practices, Lifesize, People, Trends
We recently surveyed the Lifesize user base to learn more about the connection between video conferencing and productivity. Not surprisingly (at least to us), 98% of respondents agreed with the sentiment that improved communication and collaboration lead to improved productivity. By adding video conferencing to the meeting, relationships were marked as improved, the time required to complete…
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