Política de privacidad

Protecting your privacy is important to Lifesize. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Lifesize Online Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Política de privacidad de Lifesize:


Protecting your privacy is important to Lifesize. We strive to keep your personal information confidential. By ensuring that you are aware of and understand Lifesize’s Privacy Policy and how Lifesize uses and protects the personal information collected on its website www.lifesize.com (“Site”), we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information, and contact us at privacy @ lifesize.com with any questions or concerns.


Por qué recopilamos los datos personales

Lifesize collects and uses your personal information to give you superior customer service. In addition, we use your personal information to keep you up-to-date on the latest product announcements, software updates, special offers, and other information we think you'd like to hear about. This may occasionally include information from other technology companies about products and services that can add value to your Lifesize products. From time to time, we may also use your personal information to contact you online or via telephone to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

Tipos de Datos Personales Recopilados.

Under this Privacy Policy, “personal information” means information that reasonably can be used to identify or describe you as an individual.  This includes personal information that permits us to contact you (either physically or online), such as:

  • Nombre
  • Su dirección de correo electrónico
  • Su número de teléfono
  • Su dirección postal
  • Su nombre de usuario y contraseña
  • Su puesto y el nombre de su empresa
  • Su dirección de IP
  • Su nombre de dominio
  • Su información demográfica

Además, los siguientes tipos de información serán recolectados automaticamente en conexión con su uso de los productos y servicios de Lifesize, incluyendo Lifesize Cloud:

  • Número de serie del dispositivo
  • Versión del software
  • Productos conectados
  • Configuraciones personalizadas
  • Otra información de sistemas
  • Registros de llamadas (por ejemplo: número de llamadas, participantes, duración de las llamadas)

La información que usted proporciona o que es recolectada en conexión con su uso del sitio y los productos y servicios de Lifesize es guardada en su sistema Lifesize y/o los servidores de Lifesize, como se describe más detalladamente en esta Política de Privacidad.

Envío de Datos Personales

You may register at our Site and when using our products and services, and provide personal information at such times as when you download Lifesize software, sign into your account, access product information and updates, access our newsletter, register for a seminar, access a portal for technical service or support, or sign into a page that requires authorization. In addition, we may ask you from time to time to participate in a survey. You will know what personal information you submit in each case because you will manually enter the information. If you choose not to register and provide information, you can still use most of the Site. Unfortunately, you will not be able to access areas that require registration.

Recolección Automática de Información

Lifesize automatically collects on our server logs certain information about your computer hardware and software when you visit our Site or use our products or services. This information may include such things as your IP address, operating system, a description of any Lifesize products connected and how such products are used, browser type, domain names, access times, service provider and referring website addresses.
Lifesize and its third party service providers collect non-personal information about how you use our Site through “cookies” (small text files that can be read by a web server in the domain that put the cookie on your hard drive), internet tags (e.g., web beacons) in the aggregate, and track navigational data. To learn more, please read our Cookie Compliance Management page. We also collect information such as the URL of the website you previously visited, the pages you visit within our Site and any transaction details (downloads, requests, etc.). This information is used to understand how you interact with our Site, and to help us optimize our marketing efforts including managing our advertising on other sites providing you ads based on your activities on our Site. If you wish to manage your preference of being served target ads, you may go to this Consumer Opt-Out page by the Network Advertising Initiative and use the tool to opt out of those companies. Please note that whatever your preference you will continue to receive non-personalized ads. You may also set your browser to notify you when a cookie is set or to refuse or delete cookies altogether, but certain features of our Site might not work.

Aplicaciones de Redes Sociales

This Site includes social network media features, such as the Facebook Like button, and widgets, including the Share button (collectively “Features”). These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. These Features are either hosted by a third party or hosted directly on our Site, and they allow you the ability to post information about your activities on our Site to your profile page to share with others within your network. Your interactions with these Features are governed by the privacy statement of the company providing it.

Compra de Productos

Any payment information, including credit card information, that you submit through our Site is collected by our payment processor and not collected by Lifesize. Our payment processor is authorized to collect and use the submitted information only for the purposes of providing this service. Please read the privacy statement of our payment processor, viewable where your information is collected.

Retención de Contenido Cloud Grabado

Customers may enable certain product features to record communication by participants during Lifesize Cloud conferences. When customers have enabled such features, conference recordings in the form of saved videos and chat transcripts (collectively, “Recorded Cloud Content”) may be stored by Lifesize where possible. Depending on the type of Recorded Cloud Content, Lifesize customers may configure the duration of such storage and may delete such Recorded Cloud Content as they choose. Lifesize will take appropriate technical and security measures to protect Record Cloud Content from unauthorized access and/or use. A customer’s use of the Lifesize Cloud recording and storage features is governed by the Lifesize Cloud Terms of Service, and may be de-activated by the customer at any time at the customer’s discretion. Lifesize cannot view or de-encrypt any Recorded Cloud Content without consent from the customer.

Postulantes, Empleados Actuales y Anteriores

If you use this Site to apply for employment with Lifesize, we will use the personal information you provide to process your application and to monitor recruitment statistics. Unless otherwise required by law, we will not disclose your personal information to a third party (for example, in connection with verifying professional references) without informing you. We may retain personal information about unsuccessful candidates after the recruitment exercise has been completed. We may also retain de- personalized statistical information about applicants to help our recruitment activities. Lifesize’s corporate headquarters is located in Austin, Texas, and employee information and recruitment data is retained there and in other Lifesize locations worldwide. Once a person has commenced employment with Lifesize, we compile a personnel file relating to their employment, and we provide more details about how we retain personal information at that time.

Información Personal de Niños

No recopilamos intencionalmente ninguna información sobre visitantes a nuestro sitio o usuarios de productos y servicios Lifesize menores de 13 años. Si se nos informa que hemos recopilado tal información, tomaremos medidas razonables para eliminarla.


This Privacy Policy applies to information collected through Lifesize’s Site, products and services, including Lifesize Cloud. For additional information about Lifesize Cloud, please click here to review the Lifesize Cloud Privacy Statement. This Privacy Policy does not apply to your use of unaffiliated sites to which this site may link, including social media features. Lifesize encourages you to carefully read the privacy statement of any website you visit.


Uso de Datos Personales

Lifesize solamente utiliza sus datos personales para el propósito para el cual usted los provee, tal como se describe en esta Política de Privacidad.

Divulgación de Información Personal a Terceros

Lifesize does not trade, rent or sell customer or user information to unaffiliated companies. However, because Lifesize is a global company, your personal information may be shared with other third parties around the world who work with or support Lifesize in its provision of products and services. For example, we may disclose your personal information in connection with the following:

  • Lifesize tiene contratos con proveedores de canales de distribución incluyendo distribuidores y revendedores a nivel mundial para vender productos y servicios a consumidores finales. Requerimos que nuestros socios firmen un acuerdo para proteger su información personal, de acuerdo con la Política de Privacidad de Lifesize.
  • Lifesize contrata compañias de transporte para enviar productos a nuestros clientes de forma efectiva, y les proveemos su información personal unicamente para el propósito de completar tales envíos.
  • We may hire affiliated and unaffiliated service providers to provide service to you. For example, we may use an email service provider to submit email communications to you on our behalf. All service providers are subject to strict confidentiality obligations and process your information only on our behalf and subject to our instructions.
  • Podemos compartir información editada o anonimizada libremente, pero solamente una vez editada para asegurar que los destinatarios no puedan usarla para identificarlo o vincular la data con usted.
  • We may have to disclose information for purposes of protecting your or our legal rights or as required by law or to comply with orders from courts and government entities. We may also be required by mandatory law to disclose your personal information to governmental authorities such as law enforcement agencies in countries where we or third parties acting on our behalf operate.
  • También podemos divulgar información a otras entidades comerciales si planeamos incorporar o ser incorporados por tal entidad; o a cualquier organización involucrada en una incorporación, transferencia, o venta de nuestras acciones o negocio.
  • Si postea cualquier información en las areas públicas de nuestro sitio, tal como los foros de la comunidad, blogs u otras areas, esta estará disponible al público y podemos reutilizar y publicar tal información a discreción nuestra.
  • Podemos divulgar información para proteger y defender los derechos y la propiedad de Lifesize, incluyendo este sitio, o si creemos que tal divulgación es necesaria para el bien común.

Before we disclose your personal information for reasons other than as described above, we will first obtain your consent, for example via e-mail, click-through, an online opportunity to opt-out, or otherwise. In the event that we disclose your personal information to a third party, we will require such third party to protect and maintain your information in compliance with our policies.

Uso de Información No-Personal

También usamos data anónima y colectiva para crear estadísticas y reportes para varios propósitos empresariales, incluyendo en conexión al mantenimiento de la funcionalidad del sitio y los productos y servicios de Lifesize, y para propósitos relacionados al marketing.

Mensajería por Email

Lifesize enviará emails periódicamente a sus usuarios sobre nuestros productos y servicios. También utilizaremos pixels de rastreo para determinar, colectivamente, cuántas personas abren nuestros emails.

Consentimiento de Transferencia

La información personal recopilada por medio del sitio de Lifesize, sus productos o servicios, puede ser guardada y procesada en los Estados Unidos o en cualquier otro país donde Lifesize, sus afiliados, agentes o subsidiarios mantengan oficinas. Al utilizar este sitio, usted consiente a la recopilación procesamiento, mantenimiento y transferencia de su información personal fuera de su país, incluyendo en los Estados Unidos o cualquier otra región aplicable cuyas leyes de privacidad podrían no ser tan completas como o equivalentes a las del país donde usted reside y/o es ciudadano.


Su consentimiento

By using our Site, you consent to Lifesize's use of your personal information as set forth in this Privacy Policy. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Sus Opciones y Opt-Out

If you do not agree with this Privacy Policy or any of its terms, you may choose to not use our Site, products or services. You also may at any time, review, edit and/or remove information we maintain on you. To the extent permitted by applicable law, we will promptly comply with any request to review, edit or remove your information. You also have the ability to direct us to update or delete/deactivate certain information pertaining to you. You can also contact us to request removal of your personal information from the blog, community forums or other public areas on our Site. Lifesize may not be able to remove some or all of your personal information, in which case we will let you know why. Please contact us using the following information:

  • Teléfono: +1-877-LIFESIZE o +1-512-347-9300
  • Contacto: Oficial Principal de Privacidad
  • Correo Postal:
    Lifesize, Inc.
    Attn: Chief Privacy Officer
    1601 South Mopac Expressway, Suite 100
    Austin, Texas 78746
  • Sitio Web: privacy@lifesize.com

You may stop the delivery of marketing e-mails by following the unsubscribe instructions contained in the email received or at the subscription management page on our Site. Lifesize will respond to your request to review the information we have on file for you within 30 days from receiving such request.
We provide you the opportunity to opt-out of having your personal information used for certain purposes whenever we ask for this information. We will retain your information for as long as your user account is active or as needed to provide you services, and as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.


Lifesize is committed to the protection of your personal information. To ensure your personal information remains confidential, we communicate these privacy guidelines to every Lifesize employee. We also use a variety of security technologies and procedures, including SSL encryption, to help protect your personal information from unauthorized access, use, or disclosure. Any information that is collected is stored in a secured database. 

Unfortunately, no system in which personal information is transmitted via the internet can ensure complete security 100% of the time. A variety of factors may compromise the security of personal information, including unauthorized entry to or use of our Site, and hardware or software failures. Lifesize cannot guarantee the security of your information transmitted to our Site or through our services. Transmission of your personal information on our Site or through Lifesize’s products and services is at your own risk.

Please also be aware that it remains your responsibility to take the following precautions when using this Site and Lifesize’s products and services:

  • Proteger sus credenciales, incluyendo su nombre de usuario y contraseña.
  • Asegurarse de que nadie más utilice el sitio mientras su dispositivo está conectado al sitio, incluyendo sesiones iniciadas por medio de un celular, Wi-Fi o acceso de conexión compartida que pueda estar utilizando;
  • Desconectarse o salir del sitio cuando no lo está utilizando; y
  • Secure other account details.

If you think that your account or personal information has been compromised, please contact us as soon as possible using the information provided in this Privacy Policy. These policies are managed in accordance with https://www.privacyshield.gov

Lifesize complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Lifesize has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/


Lifesize uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, implemented and accessible.  If you have any questions or concerns about Lifesize’s Privacy Policy or this Site, we encourage you to contact us at the following using the following information:
Phone: +1-877-LIFESIZE or +1-512-347-9300
Contact: Chief Privacy Officer
Postal Mail:
Lifesize, Inc.
Attn: Chief Privacy Officer
1601 South Mopac Expressway, Suite 100
Austin, Texas 78746
Email Address: privacy@lifesize.com

In compliance with the Privacy Shield Principles, Lifesize commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact Lifesize at the above contact information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

But in each case only after first contacting our Privacy Officer with your complaint and allowing us a reasonable amount of time to address your complaint. The dispute resolution process will be conducted in English.

Lifesize privacy policy under Privacy Shield and its implementation is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC) final arbitration of disputes that cannot be resolved at other levels go to the FTC, go to the Privacy Shield Panel, a binding arbitration body.

On the 3rd party transfer, we hold our vendors responsible for complying with the law, we capture their assertions, certifications and registrations; and would only retain liability in that case if we failed in our due diligence.


This Privacy Policy is subject to change at any time by Lifesize, and we will notify you of any change by postings on our web site. We encourage you to review the Privacy Policy regularly for any changes and to be informed about how Lifesize is protecting your personal information. Your continued use of our Site following the posting of changes or amendments to this Privacy Policy constitutes acceptance of any changes and amendments. In any case we will not make any changes that are less protective of your personal information collected in the past without your consent. Thank you for your interest in Lifesize and our products and services.

Revised October 31, 2016