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Cookie Notice

This Cookie Notice describes the different types of cookies and similar technologies that may be applied on this website and other sites maintained by Lifesize. We may change this Cookie Notice at any time. Please refer to the “last updated” legend at the top of this page to see when this Cookie Notice was most recently revised. Any changes in this Cookie Notice become effective when we make the revised Cookie Notice available on or through this website. If you have any questions or concerns about Lifesize’s Cookie Notice, we encourage you to email us at privacy@lfesize.com, or write to us at the following address: 1601 South Mopac Expressway, Suite 100 Austin, Texas 78746, ATTN: Legal Department.

What are Cookies?

Lifesize uses cookies on this website. They are small data files that help us to know a little bit about you and how you use our website. Cookies help us improve our marketing and your browsing experience. They are stored locally on your computer or mobile device. To accept cookies continue browsing as normal. To better understand cookies or manage cookies on your device, read the Cookie Compliance policy and cookie management instructions that follow.

Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites.

We use the following categories on our websites and other online services:

Strictly Necessary Cookies

These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.

Performance Cookies

These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimize our websites and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

Functionality Cookies

These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localized for your area. We may also remember preferences such as text size, fonts and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Lifesize websites.

The cookies that we commonly use are listed below.

Cookie NameDescription
ASP.NET_SessionIdASP.NET uses this to store a unique identifier for your session. The session cookie is not persisted on your hard disk.
IPCountryThe Lifesize website uses this to store your location preference.
SC_ANALYTICS_GLOBAL_COOKIETo identify repeat visits from a single user, Sitecore sends a persistent session cookie to the web client.
website#langThe Lifesize website uses this to store your language preference.
sky#langThe Lifesize website uses this to store your language preference.

Third Party Cookies

Adobe Experience Cloud Cookies –
Cookie Name: AMCV_###@AdobeOrg

Cookie namembox.
Cookie domainThe second and top levels of the domains from which you serve the mbox. Because it is served from your company’s domain, the cookie is a first party cookie. Example: mycompany.com.
Server domainclientcode.tt.omtrdc.net, using the client code for your account.
Cookie durationThe cookie remains on the visitor’s browser two weeks from his or her last login. You cannot change the cookie duration.
P3P policyThe cookie is published with a P3P policy, as required by the default setting in most browsers. A P3P policy indicates to a browser who is serving the cookie and how the information will be used.

Cookie Name: s_cc

Information StoredThis cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to “True”)
ExpirationThis cookie is a session cookie and expires when the browser is closed
UsageOnly one cookie for all accounts
LocationThis cookie is stored at the domain of the page
Size4 bytes

Cookie Name: demdex

Demdex.netThis is a legacy domain controlled by Adobe. It reflects Audience Manager’s original, pre-acquisition name (Demdex). Adobe acquired Demdex in 2011 and re-branded the company as Audience Manager. It is difficult to change this domain because it is entwined deeply with Audience Manager, the ID service, and our installed user base. See History and Background. You may see other prefixes attached to legacy demdex.net calls (e.g., dcs.demdex.net, fast.demdex.net, etc.). Regardless of the prefix, a call to something.demdex.net is always a call to Adobe and not to some unknown or suspicious third-party domain.
dpmDPM is an abbreviation for Data Provider Match. It tells internal, Adobe systems that a call from Audience Manager or the ID service is passing in customer data for synchronization or requesting an ID. This is the most common demdex.net call you’ll see from Audience Manager or the ID service.

S_nr: The first optional argument is the number of days that the cookie should last. The default value if this argument is omitted is 30 days.The second optional argument is the cookie name. A default value is used if this argument is omitted.

S_campaign: Used to track campaign data for visit tracking on lifesize.com

Cookie Name: Eloqua

ELQSTATUSThis cookie gets dropped automatically
ELOQUAThis cookie has a value pair of guid = randomly generated string of characters and numbers.

Cookie Name: Bing

MRUsed to collect information for analytics purposes.
MUID, MUIDBIdentifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics and other operational purposes.

Cookie Name: Google Analytics
We use google analytics to track website visits.

Cookie NameExpiration TimeDescription
_ga2 yearsUsed to distinguish users.
_gid24 hoursUsed to distinguish users.
_gat1 minuteUsed to throttle request rate.
AMP_TOKEN30 seconds to 1 yearContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_90 daysContains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. Learn more.
Cookie NameDefault Expiration TimeDescription
__utma2 years from set/updateUsed to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt10 minutesUsed to throttle request rate.
__utmb30 mins from set/updateUsed to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmcEnd of browser sessionNot used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz6 months from set/updateStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv2 years from set/updateUsed to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

Crazy Egg
We use crazy egg to conduct usability testing.

Cookies set by the Crazy Egg tracking script
_ceir, is_returningCrazy Egg5 yearsTrack whether a visitor has visited the site before
_CEFTCrazy Egg1 yearStore page variants assigned to visitors for A/B performance testing
ceg.sCrazy Egg3 monthsTrack visitor sessions
ceg.uCrazy Egg3 monthsTrack visitors on your site

We use Mathtag for targeted marketing

Cookie IdentifierDescriptionExpires
HRL8Random letters and numbers4 weeks
mt_miscmt_bt:1/1 month
mt_mopRandom letters and numbers1 month
uuidRandom letters and numbers1 year
uuidcRandom letters and numbers1 year
Bs_mop_u3sPersistent30 days

We use DemandBase for targeted marketing

Cookie IdentifierDescriptionExpires
tuuidPersistent730 Days
Tuuid_last_updatePersistent730 Days
iuuidPersistent68 years

We use Bombora for targeted marketing

Cookie IdentifierDescriptionExpires
piPersistent365 Days
tpPersistent14 Days

TapAd Inc
We use TapAd for targeted marketing

Cookie IdentifierDescriptionExpires
TapAd_DIDPersistent60 Days
TapAd_TSPersistent60 Days

We use Bito for targeted marketing

Cookie IdentifierDescriptionExpires
BitoPersistent20 years

We use LiveAgent for chat on lifesize.com

Cookie IdentifierDescriptionExpires

We use Spiceworks for targeted marketing

Cookie IdentifierDescriptionExpires

Manage your Remarketing Opt-Out

We use Google Inc. and AdRoll for remarketing. If you want to opt out, go to this Consumer Opt-Out page by the Network Advertising Initiative and use the tool to opt out of those companies.

Cookies and Other Web Technologies in the Lifesize Web and Mobile Apps

In addition, when you use the service in your web browser or on a mobile device, Lifesize and our trusted third parties use cookies or similar technologies to analyze trends, administer the service, track users’ movements around the Lifesize platform, ensure that you can stay logged into your Lifesize user account until you choose to log out, and to improve the performance of the service. These technologies may store your Lifesize account information. Further description of these cookies are provided below:

Cookie TypePurpose
Essential OperationalThese cookies are necessary to allow us to provide the services you are accessing through the Lifesize applications.
Performance / AnalyticsWe use these cookies to analyze how the services are accessed, used, or are performing. We use this information to maintain, operate, and continually improve the services. We may also obtain information from our email newsletters, including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.
FunctionalThese cookies let us operate certain functions of the services in line with the choices you make, such as remembering your username and language selection.
Third-PartyWe may use service providers acting on our behalf to use cookies for the purposes identified above.

Manage Your Cookies

You can specify how cookies are handled by setting your cookie preferences in your browsers.

Desktop Browsers


  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. In the Privacy section, click Content settings.
  5. In the Cookies section, select one of the following cookies settings:
    • Delete cookies
    • Block cookies by default
    • Allow cookies by default
    • Keep cookies and site data by default until you quit your browser
    • Make exceptions for cookies from specific websites or domains


  1. Open Firefox Open the Edit menu and choose Preferences.
  2. Under the Privacy & Security, choose Cookies
  3. You can select the following settings:
    • Disable cookies
    • Enable cookies for the originating web site only
    • Enable all cookies
    • Warn me before storing a cookie

Internet Explorer 9 or 10

  1. Tap or click Tools, then select Internet options.
  2. Tap or click the Privacy tab.
  3. Under Settings, move the slider to the top to block all cookies or the bottom to allow all cookies.
  4. Tap or click OK.

Safari 5.1 (OS X Lion)

  1. Choose Safari, then select Preferences.
  2. Click Privacy.
  3. In the Block cookies section, specify if and when Safari should accept cookies from websites.
    • To see an explanation of the options, click the Help button (question mark).
    • Note: If you want to see which websites store cookies on your computer, click Details.
    • If you set Safari to block cookies, you may need to temporarily accept cookies to open a page. Repeat the above steps, selecting Never. When you’re done with the page, block cookies again, and then remove the page’s cookies.

Mobile Devices


  1. Tap Safari
  2. Tap Block Cookies
  3. Choose Never, From third parties and advertisers, or Always.


  1. Touch Chrome menu > Settings
  2. Touch (Advanced) Content settings
  3. Deselect Accept cookies.

Kindle Fire HDX

  1. Swipe down from the top of the Kindle’s screen and select Settings
  2. Select Applications
  3. Select Silk Browser
  4. Select Clear Browser Data
  5. Check off which data you’d like to clear (Clear all cookie data) and select OK
Why Lifesize?

Communications that help organizations thrive.

Our intuitive, customizable cloud contact center software and video meeting solutions provide secure, scalable and delightful work experiences that help you achieve your organizational goals – whatever they may be.

  • Trusted and secure
  • Better business outcomes
  • Happier, more productive workplaces
photo of the lifesize icon 300 and icon 500 video conferencing equipment
See how we stack up

“An extraordinary video solution for coworkers and teammates.”

See how we stack up

“Video conferencing software/hardware at its best.”

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Gartner Peer Insights

“Very happy with the implementation in our contact center.”

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