Cookie Notice
This Cookie Notice describes the different types of cookies and similar technologies that may be applied on this website and other sites maintained by Lifesize. We may change this Cookie Notice at any time. Please refer to the “last updated” legend at the top of this page to see when this Cookie Notice was most recently revised. Any changes in this Cookie Notice become effective when we make the revised Cookie Notice available on or through this website. If you have any questions or concerns about Lifesize’s Cookie Notice, we encourage you to email us at [email protected], or write to us at the following address: 1601 South Mopac Expressway, Suite 100 Austin, Texas 78746, ATTN: Legal Department.
What are Cookies?
Lifesize uses cookies on this website. They are small data files that help us to know a little bit about you and how you use our website. Cookies help us improve our marketing and your browsing experience. They are stored locally on your computer or mobile device. To accept cookies continue browsing as normal. To better understand cookies or manage cookies on your device, read the Cookie Compliance policy and cookie management instructions that follow.
Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites.
We use the following categories on our websites and other online services:
Strictly Necessary Cookies
These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.
Performance Cookies
These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimize our websites and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.
Functionality Cookies
These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localized for your area. We may also remember preferences such as text size, fonts and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Lifesize websites.
The cookies that we commonly use are listed below.
| Cookie Name | Description |
|---|---|
| ASP.NET_SessionId | ASP.NET uses this to store a unique identifier for your session. The session cookie is not persisted on your hard disk. |
| IPCountry | The Lifesize website uses this to store your location preference. |
| SC_ANALYTICS_GLOBAL_COOKIE | To identify repeat visits from a single user, Sitecore sends a persistent session cookie to the web client. |
| website#lang | The Lifesize website uses this to store your language preference. |
| sky#lang | The Lifesize website uses this to store your language preference. |
| Aa_lastvisit | Persistent |
| InUSA | Persistent |
| BE_CLA3 | Persistent |
Third Party Cookies
Adobe Experience Cloud Cookies –
Cookie Name: AMCV_###@AdobeOrg
| Setting | Information |
|---|---|
| Cookie name | mbox. |
| Cookie domain | The second and top levels of the domains from which you serve the mbox. Because it is served from your company’s domain, the cookie is a first party cookie. Example: mycompany.com. |
| Server domain | clientcode.tt.omtrdc.net, using the client code for your account. |
| Cookie duration | The cookie remains on the visitor’s browser two weeks from his or her last login. You cannot change the cookie duration. |
| P3P policy | The cookie is published with a P3P policy, as required by the default setting in most browsers. A P3P policy indicates to a browser who is serving the cookie and how the information will be used. |
Cookie Name: s_cc
| Attribute | Description |
|---|---|
| Information Stored | This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to “True”) |
| Expiration | This cookie is a session cookie and expires when the browser is closed |
| Usage | Only one cookie for all accounts |
| Location | This cookie is stored at the domain of the page |
| Size | 4 bytes |
Cookie Name: demdex
| Attribute | Description |
|---|---|
| Demdex.net | This is a legacy domain controlled by Adobe. It reflects Audience Manager’s original, pre-acquisition name (Demdex). Adobe acquired Demdex in 2011 and re-branded the company as Audience Manager. It is difficult to change this domain because it is entwined deeply with Audience Manager, the ID service, and our installed user base. See History and Background. You may see other prefixes attached to legacy demdex.net calls (e.g., dcs.demdex.net, fast.demdex.net, etc.). Regardless of the prefix, a call to something.demdex.net is always a call to Adobe and not to some unknown or suspicious third-party domain. |
| dpm | DPM is an abbreviation for Data Provider Match. It tells internal, Adobe systems that a call from Audience Manager or the ID service is passing in customer data for synchronization or requesting an ID. This is the most common demdex.net call you’ll see from Audience Manager or the ID service. |
S_nr: The first optional argument is the number of days that the cookie should last. The default value if this argument is omitted is 30 days.The second optional argument is the cookie name. A default value is used if this argument is omitted.
S_campaign: Used to track campaign data for visit tracking on lifesize.com
Cookie Name: Eloqua
| Cookie | Purpose |
|---|---|
| ELQSTATUS | This cookie gets dropped automatically |
| ELOQUA | This cookie has a value pair of guid = randomly generated string of characters and numbers. |
Cookie Name: Bing
| Cookie | Purpose |
|---|---|
| MR | Used to collect information for analytics purposes. |
| MUID, MUIDB | Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics and other operational purposes. |
Cookie Name: Google Analytics
We use google analytics to track website visits.
| Cookie Name | Expiration Time | Description |
|---|---|---|
| _ga | 2 years | Used to distinguish users. |
| _gid | 24 hours | Used to distinguish users. |
| _gat | 1 minute | Used to throttle request rate. |
| AMP_TOKEN | 30 seconds to 1 year | Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. |
| _gac_ | 90 days | Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. Learn more. |
| Cookie Name | Default Expiration Time | Description |
|---|---|---|
| __utma | 2 years from set/update | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmt | 10 minutes | Used to throttle request rate. |
| __utmb | 30 mins from set/update | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmc | End of browser session | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. |
| __utmz | 6 months from set/update | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. |
| __utmv | 2 years from set/update | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. |
Crazy Egg
We use crazy egg to conduct usability testing.
| Cookies set by the Crazy Egg tracking script | |||
|---|---|---|---|
| _ceir, is_returning | Crazy Egg | 5 years | Track whether a visitor has visited the site before |
| _CEFT | Crazy Egg | 1 year | Store page variants assigned to visitors for A/B performance testing |
| ceg.s | Crazy Egg | 3 months | Track visitor sessions |
| ceg.u | Crazy Egg | 3 months | Track visitors on your site |
Mathtag
We use Mathtag for targeted marketing
| Cookie Identifier | Description | Expires |
|---|---|---|
| HRL8 | Random letters and numbers | 4 weeks |
| mt_misc | mt_bt:1/ | 1 month |
| mt_mop | Random letters and numbers | 1 month |
| uuid | Random letters and numbers | 1 year |
| uuidc | Random letters and numbers | 1 year |
| Bs_mop_u3s | Persistent | 30 days |
DemandBase
We use DemandBase for targeted marketing
| Cookie Identifier | Description | Expires |
|---|---|---|
| tuuid | Persistent | 730 Days |
| Tuuid_last_update | Persistent | 730 Days |
| iuuid | Persistent | 68 years |
Bombora
We use Bombora for targeted marketing
| Cookie Identifier | Description | Expires |
|---|---|---|
| pi | Persistent | 365 Days |
| tp | Persistent | 14 Days |
TapAd Inc
We use TapAd for targeted marketing
| Cookie Identifier | Description | Expires |
|---|---|---|
| TapAd_DID | Persistent | 60 Days |
| TapAd_TS | Persistent | 60 Days |
Bito
We use Bito for targeted marketing
| Cookie Identifier | Description | Expires |
|---|---|---|
| Bito | Persistent | 20 years |
LiveAgent
We use LiveAgent for chat on lifesize.com
| Cookie Identifier | Description | Expires |
|---|---|---|
| Liveagent_oref | Persistent | 3652 |
| Liveagent_sid | Persistent | 0 |
| Liveagent_ptid | Persistent | 3652 |
| Liveagent_vc | Persistent | 3652 |
Spiceworks
We use Spiceworks for targeted marketing
| Cookie Identifier | Description | Expires |
|---|---|---|
| _swauth | ||
| Swnid | ||
| incap_ses_618_1145931 | ||
| visid_incap_1145931 |
Manage your Remarketing Opt-Out
We use Google Inc. and AdRoll for remarketing. If you want to opt out, go to this Consumer Opt-Out page by the Network Advertising Initiative and use the tool to opt out of those companies.
Cookies and Other Web Technologies in the Lifesize Web and Mobile Apps
In addition, when you use the service in your web browser or on a mobile device, Lifesize and our trusted third parties use cookies or similar technologies to analyze trends, administer the service, track users’ movements around the Lifesize platform, ensure that you can stay logged into your Lifesize user account until you choose to log out, and to improve the performance of the service. These technologies may store your Lifesize account information. Further description of these cookies are provided below:
| Cookie Type | Purpose |
|---|---|
| Essential Operational | These cookies are necessary to allow us to provide the services you are accessing through the Lifesize applications. |
| Performance / Analytics | We use these cookies to analyze how the services are accessed, used, or are performing. We use this information to maintain, operate, and continually improve the services. We may also obtain information from our email newsletters, including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting. |
| Functional | These cookies let us operate certain functions of the services in line with the choices you make, such as remembering your username and language selection. |
| Third-Party | We may use service providers acting on our behalf to use cookies for the purposes identified above. |
Manage Your Cookies
You can specify how cookies are handled by setting your cookie preferences in your browsers.
Desktop Browsers
Chrome
- Click the Chrome menu Chrome menu on the browser toolbar.
- Select Settings.
- Click Show advanced settings.
- In the Privacy section, click Content settings.
- In the Cookies section, select one of the following cookies settings:
- Delete cookies
- Block cookies by default
- Allow cookies by default
- Keep cookies and site data by default until you quit your browser
- Make exceptions for cookies from specific websites or domains
Firefox
- Open Firefox Open the Edit menu and choose Preferences.
- Under the Privacy & Security, choose Cookies
- You can select the following settings:
- Disable cookies
- Enable cookies for the originating web site only
- Enable all cookies
- Warn me before storing a cookie
Internet Explorer 9 or 10
- Tap or click Tools, then select Internet options.
- Tap or click the Privacy tab.
- Under Settings, move the slider to the top to block all cookies or the bottom to allow all cookies.
- Tap or click OK.
Safari 5.1 (OS X Lion)
- Choose Safari, then select Preferences.
- Click Privacy.
- In the Block cookies section, specify if and when Safari should accept cookies from websites.
- To see an explanation of the options, click the Help button (question mark).
- Note: If you want to see which websites store cookies on your computer, click Details.
- If you set Safari to block cookies, you may need to temporarily accept cookies to open a page. Repeat the above steps, selecting Never. When you’re done with the page, block cookies again, and then remove the page’s cookies.
Mobile Devices
iOS
- Tap Safari
- Tap Block Cookies
- Choose Never, From third parties and advertisers, or Always.
Android
- Touch Chrome menu > Settings
- Touch (Advanced) Content settings
- Deselect Accept cookies.
Kindle Fire HDX
- Swipe down from the top of the Kindle’s screen and select Settings
- Select Applications
- Select Silk Browser
- Select Clear Browser Data
- Check off which data you’d like to clear (Clear all cookie data) and select OK
Why Lifesize?
Communications that help organizations thrive.
Our intuitive, customizable cloud contact center software and video meeting solutions provide secure, scalable and delightful work experiences that help you achieve your organizational goals – whatever they may be.
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Trusted and secure
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Better business outcomes
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Happier, more productive workplaces
G2
“An extraordinary video solution for coworkers and teammates.”
Capterra
“Video conferencing software/hardware at its best.”
Gartner Peer Insights
“Very happy with the implementation in our contact center.”
Tens of thousands of businesses around the world communicate with Lifesize
Lifesize Solutions
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
Work better with the latest trends and tips.
Best Practices
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