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Hybrid workplaces have emerged in the face of the COVID-19 pandemic, as companies rethink their digital communication and collaboration strategies. Combining the traditional office presence with an unprecedented remote workforce, this new way of working requires organizations to accommodate every virtual meeting platform.

Backed by real-world research data, Nemertes Research President, Robin Gareiss, addresses top-of-mind questions of CX leaders running on-premises contact centers and provides a roadmap for taking advantage of the cloud.