When Pearson Education, an industry leader in educational media and publishing, needed a CCaaS solution robust enough to take their 5,000 contact center agents into the cloud, CxEngage by Serenova was the omnichannel contact center solution they turned to.

In this article by No Jitter, Pearson’s Manager of Systems and Technology discusses how CxEngage helped save Pearson close to $1.5 Million in licensing costs and had their agents transitioning from in-person work to remote work in under three weeks. Not only was ROI immediate upon implementation, but CxEngage allowed Pearson to leverage in-detail agent reporting, improve their data consistency, and incorporate new and existing APIs to create a comprehensive, all-in-one, cloud-based CCaaS solution tailored to fulfill their quality management and omnichannel customer support needs.

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