In this podcast, we speak with Alex McBratney and Aarde Cosseboom of Adler Advisors about:
- How crucial great customer experience (CX) is to retaining and growing your customer base.
- How utilizing an omnichannel, cloud-based contact center solution can help you leverage multiple contact channels to connect with your customer base and collect crucial data and information to improve not only your resolution times but your company’s day-to-day operations as a whole.
- How our CCaaS solution, CxEngage by Serenova allows you to go beyond the contact center, folding in SMS, Email, Chat, and even Video to create a customizable and far-reaching customer experience flexible enough to support hybrid and remote workers.
- An Interview with Virgin Pulse’s Michael Pace, CCW Excellence Award Winner 2022
- In this interview, we sat down with Virgin Pulse’s Vice President of Global Member Services and Operations, Michael Pace to discuss how utilizing an omnichannel, cloud-based contact center solution led their contact center operations to provide an exceptional customer experience.
- Omnichannel Contact Center: A Guide for 2021
- Truly effective, integrated omnichannel is a customer service strategy that can provide organizations the momentum to move ahead of their competition now, and stay ahead well into the future. To deliver this successfully, agents need call center software that allows them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel.
- Netsmart Improves Customer Satisfaction with CxEngage
- “The migration to CxEngage has made me realize how good I have it with a platform like this.” As a technology and services organization focused on giving healthcare providers more time to better care for their patient communities, Netsmart’s call center support team is vital for ensuring customer needs are met with the pace and consistency necessary for healthcare environments.