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The Original Omnichannel Contact Center

An omnichannel contact center solution designed for today’s global customer service needs across Voice, Email, Chat, Two-way SMS, and Social Media.

CxEngage makes it easy to transform your traditional call center into a fully digital customer experience — integrated with the communication platforms your business already uses — with better customer engagement analytics and reporting to what keeps your customers happy, and your agents more efficient.

“Our callbacks doubled with this platform… CxEngage is 100 times more reliable, creating a better experience for our clients.”

The Benefits of Comprehensive Customer Support

Evolve Your Contact Center Operations

CxEngage by Serenova helps your contact center embrace all the industry trends.

AI-powered Customer Service

The use of artificial intelligence and machine learning to automate and enhance customer support.

Omnichannel Support

The ability to provide customers with a seamless and consistent experience across multiple communication channels.

Chatbots and Virtual Assistants

Increased use of conversational interfaces to provide quick and convenient support.

Remote Work and Remote Customer Service

Continued growth of remote work, leading to an increase in remote customer service options.

Personalization and Customization

A focus on delivering personalized and tailored support experiences for customers.

Proactive Customer Engagement

Moving from a reactive to a proactive approach, proactively addressing customer needs and concerns.

Increased Use of Data and Analytics

Using data and analytics to better understand customer behavior and improve support experiences.

Integration with Emerging Technologies

Integration with emerging technologies such as AR/VR, blockchain, and the Internet of Things (IoT) to enhance the customer experience.

Why Lifesize?

Communications that help organizations thrive.

Our intuitive, customizable cloud contact center software and video meeting solutions provide secure, scalable and delightful work experiences that help you achieve your organizational goals – whatever they may be.

  • Trusted and secure
  • Better business outcomes
  • Happier, more productive workplaces
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See how we stack up

“An extraordinary video solution for coworkers and teammates.”

See how we stack up

“Video conferencing software/hardware at its best.”

See how we stack up
Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Tens of thousands of businesses around the world communicate with Lifesize

Work better with the latest trends and tips.

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