What is it? In a previous release, we introduced early media for Queue Callback and Click-to-Dial...

What is it? The Collect Digits and Play Media notations have been updated to include Media...

What is it? Interaction Id and Summary columns have been added to List Evaluations reports. This...

What is it? An enhanced UI of the Coaching Comments window within the Quality Management media...

What is it? Transfer Lists can be contextually assigned from the flow prior to the sending...

We’ve updated the Event Branch notation in Flow Designer to enable an optional signal throw. You...

What is it? A new input parameter has been added to the queue flow notations that...

What is it? Estimated Wait Time is the estimated length of time an interaction will wait...

What is it? Export a flow from one tenant and import it to another tenant. Importing...

What is it? The single sign on capability will allow customers to use their corporate credentials...