What is it? New Interaction Detail by Queue Report available in Historical Reporting – Advanced Reports....

What is it? The ability to filter by groups and/or skills is now available in Standard...

What is it? We’re excited to announce the availability of CxEngage’s upgraded business intelligence platform to improve user experience....

What is it? Configurable SLA by Queue is a custom stat that is configured within the...

What is it? Several enhancements have been made to the existing tables in real-time reporting for...

What is it? Access Controlled Reports and a new corresponding Access Controlled Supervisor Role are now...

What is it? The ability to configure SLA for your tenant is now available. In addition...

What is it? Realtime Adherence (RTA) Data: Retrieves agent state information that third party WFO systems...

What is it? Third Party IVR Abandons are now visible within historical reporting. This statistic measures...

What is it? Interaction segments are legs of the interaction that are associated with a single...