What is it? Two new standard reports are available for agent presence reasons: Agent Presence Reason...

What is it? The following new script standard reports are now available: Script Detail: Shows script...

What is it? The following Add Participant reporting statistics are now available: Add Participant Handed Off...

What is it? The following measures and attributes for occasions when a third party receives a...

What is it? The following statistics are now available in realtime and historical reporting: Customer Hold...

What is it? Focus Time is now available in historical reporting. Focus Time is the length...

What is it? We’ve updated the Customer Identification filter in standard historical reports. Previously, it was...

What is it? We’ve added a Direction filter to the following standard reports, which enables you...

What is it? Localization is now available for additional reporting statistics in the following supported languages:...

What is it? The following updates have been made to historical reporting: Scheduled Reports Email subject...