An Interview with Virgin Pulse’s Michael Pace, Contact Center Week Excellence Award Winner
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Lifesize Spring 2021 Suite Release: Preparing Customers for the World of Hybrid Work
Introducing Lifesize Connect: Expanding Video Conferencing Horizons for the Way You Hybrid Work
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The Human Enterprise: Building the Capacity for Hybrid Work
The Human Enterprise: Enabling Collaboration Through Interoperability
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Lifesize Announces Sweeping Enhancements to Suite of Cloud Contact Center and Meeting Solutions
Lifesize Recognized in the 2021 Gartner Magic Quadrant for Workforce Engagement Management
What is it? Two new standard reports are available for agent presence reasons: Agent Presence Reason...
What is it? The following new script standard reports are now available: Script Detail: Shows script...
What is it? The following Add Participant reporting statistics are now available: Add Participant Handed Off...
What is it? The following measures and attributes for occasions when a third party receives a...
What is it? The following statistics are now available in realtime and historical reporting: Customer Hold...
What is it? Focus Time is now available in historical reporting. Focus Time is the length...
What is it? We’ve updated the Customer Identification filter in standard historical reports. Previously, it was...
What is it? We’ve added a Direction filter to the following standard reports, which enables you...
What is it? Localization is now available for additional reporting statistics in the following supported languages:...
What is it? The following updates have been made to historical reporting: Scheduled Reports Email subject...