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Lifesize Spring 2021 Suite Release: Preparing Customers for the World of Hybrid Work
Introducing Lifesize Connect: Expanding Video Conferencing Horizons for the Way You Hybrid Work
Hybrid Work
Give your enterprise the resilience, agility and flexibility it needs.
Modernize Your Contact Center
Digital transformation is happening in the cloud.
Communications Interoperability
Deliver seamless collaboration across your organization.
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The Human Enterprise: Building the Capacity for Hybrid Work
The Human Enterprise: Enabling Collaboration Through Interoperability
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Lifesize Announces Sweeping Enhancements to Suite of Cloud Contact Center and Meeting Solutions
Lifesize Recognized in the 2021 Gartner Magic Quadrant for Workforce Engagement Management
Great contact center leaders know reacting in the moment isn’t enough to create customer experiences that...
In a webinar drawing on ICMI’s industry-leading research and insights from the 2020 ICMI Featured Contributors...
In some industries, customers demand a higher level of service than others. People expect more, for...
If you’re familiar with Serenova, you know we talk (and write) often about the power of...
If you’re trying to elevate your customer service (and your customer service reputation) the trick is...
Analytics are becoming vital to bring about improvements to the agent experience—ultimately reducing turnover rates and...
With every service channel you open, you’re offering more convenience and choice. But your customers will...
Today, we announced Serenova’s acquisition of the ProScheduler workforce management (WFM) technology from Loxysoft. This acquisition...
Modern contact center agents make up a workforce that is unlike any before, so it’s not...
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