The Future of Live Customer Service

Deliver instant video connections from your organization’s self-service platform to help address your customers’ needs with interactive engagement that helps improve first-call resolution rates while lowering operational costs for live support.

CxConcierge^TM is a powerful combination of Lifesize’s innovative video conferencing and omnichannel contact center technologies into one seamless solution. Integrating open-platform video communications with open-architecture omnichannel contact center software helps make personalized customer service practical and profitable.

Improve your customer experience by adding direct, one-to-one video call support to your website. CxConcierge can be tailored to meet your specific brand needs. Customize your user interface controls, add in secure user identification and multi-factor authentication, and connect with the integrations that matter the most for measuring your business’s success.

Elevate your self-service kiosks. From ATMs to Ticket Booths, CxConcierge can integrate with your current self-service platforms to provide great customer service with a personalized touch.

We’ll work with you to create a video support option with an easy-to-use interface and a high-quality video calling experience, tailored for the applications and locations you need. An affordable balance of price vs performance, CxConcierge creates an avenue for fantastic aftersales care and support, that creates a memorable customer experience that improves overall customer loyalty.

Clear Connections. Private Meeting Rooms. With CxConcierge’s secure video conferencing architecture and skill-based service routing capabilities, applying our solution to create private video meeting rooms is easy. Regardless of industry, there are times when your customers need one-to-one support in a secure environment. Video consultation rooms enabled with CxConcierge can connect your customer to the appropriate expert for their needs at the touch of a button, without the worry of their sensitive data being compromised.