+1 512-347-9300

Workforce Engagement Management

Keep your team aligned with a seamlessly integrated WEM solution.

CxEngage WEM has all the capabilities you need to improve agent productivity and performance with a seamlessly integrated experience for training, managing, coaching and empowering your agents, while saving valuable time and effort for supervisors, quality analysts and resource planners.

Request a Demo
Promote workforce engagement in your contact center
Comprehensive and Flexible

Everything you’ll ever need.

Empower your team with everything from workforce optimization to quality and performance management, all natively available with CxEngage.

Workforce Management

Intelligently staff and schedule based on real-time forecasts and historical data.

Learn more

Quality Management

Efficiently evaluate agent interactions and provide the real-time feedback they need to deliver exceptional customer experience.

Learn more

Reporting, Analytics and Performance

Set personal targets, benchmarks and achievements for each agent to deliver a winning customer experience.

Learn more
reduce contact center turn over rates with cxengage by serenova
Meets All Needs

Focus on your team.

Keep your team members top of mind by providing them all the essential tools and capabilities to support your customers and business, while also ensuring maximum engagement from your agent community.

Agent Assist

Equip agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent.

Speech Analytics

Leverage AI and machine learning to extract actionable insights from every interaction, so that your agents never miss an opportunity to improve customer experience.

Mobile Agent

Enable agents to work remotely, after hours or part-time, using any mobile device, so you can maintain business continuity in any scenario.

Call Recording

Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive playback and time-stamped annotations.

use a cloud contact center to reduce operational costs

Work with pre-built partner integrations.

CxEngage by Serenova integrates with Teleopti

Teleopti WFM is a world-class workforce management solution that optimizes staffing and customer service across your enterprise.

CxEngage by Serenova integrates with Calabrio for Contact Center

Calabrio ONE is a unified workforce optimization software suite that includes call recording, quality management, workforce management and voice-of-the-customer analytics.

CxEngage by Serenova integrates with Verint for Contact Center

Verint Workforce Optimization captures interactions and manages performance of employees across your environment or in targeted areas of your business.

CXEngage – the Human-Centric Contact Center

Transform your Contact Center by moving to Lifesize.

Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.

Try us out with our special offer:

  • 3 months off license costs
  • Free native, HD video for every agent
  • Minimum 2 year term beginning at the end of the free months period
CxEngage by Serenova Implementation Offer
Read more
Gartner Peer Insights

“Nearly infinitely moldable to fit your contact center needs.”

Read more
Gartner Peer Insights

“Impressed, and such a great team to partner with.”

Read more
Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Join leading organizations around the world serving customers with Lifesize contact center solutions.

Work better with the latest trends and tips.

Skip to content