Workforce Engagement Management
Keep your team aligned with a seamlessly integrated WEM solution.
CxEngage WEM has all the capabilities you need to improve agent productivity and performance with a seamlessly integrated experience for training, managing, coaching and empowering your agents, while saving valuable time and effort for supervisors, quality analysts and resource planners.
Comprehensive and Flexible
Everything you’ll ever need.
Empower your team with everything from workforce optimization to quality and performance management, all natively available with CxEngage.
Workforce Management
Intelligently staff and schedule based on real-time forecasts and historical data.
Quality Management
Efficiently evaluate agent interactions and provide the real-time feedback they need to deliver exceptional customer experience.
Reporting, Analytics and Performance
Set personal targets, benchmarks and achievements for each agent to deliver a winning customer experience.
Meets All Needs
Focus on your team.
Keep your team members top of mind by providing them all the essential tools and capabilities to support your customers and business, while also ensuring maximum engagement from your agent community.
Agent Assist
Equip agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent.
Speech Analytics
Leverage AI and machine learning to extract actionable insights from every interaction, so that your agents never miss an opportunity to improve customer experience.
Mobile Agent
Enable agents to work remotely, after hours or part-time, using any mobile device, so you can maintain business continuity in any scenario.
Call Recording
Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive playback and time-stamped annotations.
Work with pre-built partner integrations.
Teleopti
Teleopti WFM is a world-class workforce management solution that optimizes staffing and customer service across your enterprise.
Calabrio
Calabrio ONE is a unified workforce optimization software suite that includes call recording, quality management, workforce management and voice-of-the-customer analytics.
Verint
Verint Workforce Optimization captures interactions and manages performance of employees across your environment or in targeted areas of your business.
CXEngage – the Human-Centric Contact Center
Transform your Contact Center by moving to Lifesize.
Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.
Try us out with our special offer:
Gartner Peer Insights
“Nearly infinitely moldable to fit your contact center needs.”
Join leading organizations around the world serving customers with Lifesize contact center solutions.
Lifesize Solutions
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
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![Nuffield Logo]()
“The contact center platform has far exceeded expectations. We can be dynamic and flexible…it’s put us in a much better position, both when it comes to understanding patient needs and addressing them.”
Lucy Balmer, Head of Contact Centers & Shared Services, Nuffield Health
Learn how Nuffield Health communicates better
Work better with the latest trends and tips.
Best Practices
Workforce Management Guide for Contact Center Leaders (& Why it’s Important)
There are two constants in the contact center. Customer expectations are evolving, and contact center leaders…
