Last Updated November 7th, 2019
Welcome to Lifesize!
Lifesize, Inc. (“Lifesize”) is committed to ensuring the privacy and security of personal information that we collect about you. Please take a moment to read the following policy to learn about how we handle your personal information and contact us at firstname.lastname@example.org with any questions or concerns.
BEFORE YOU BEGIN
Please note that Section 3 applies only to information collected through Lifesize’s Website, and Section 4 applies only to information collected through Lifesize’s Services.
The remaining sections apply to all information collected by Lifesize, whether through the Website, the Services or another source.
2. HOW LIFESIZE COLLECTS INFORMATION
Lifesize collects information in a variety of ways, including:
- Offline: Lifesize may collect information from you offline, such as when you attend a trade show or Lifesize event, or during a phone call or in-person meeting with a Lifesize sales representative or other employee.
- From Other Sources: Lifesize may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, distributors, resellers, or other third parties.
3. PERSONAL INFORMATION COLLECTED THROUGH THE WEBSITE
Types of Personal Information Collected through the Website
Personal information collected through the Website includes information that reasonably can be used to identify or describe you as an individual, such as: name, employer, business role, professional title, contact information (company, email address, telephone number, and physical business address), localization data, IP address, domain name, and demographic information.
Why We Collect Personal Information through the Website
Lifesize collects personal information that you voluntarily provide when you visit the Website in order to communicate with you about our Services, enter into transactions with Customers, and to ensure you have a positive experience when visiting the Website and using the Services. In addition, we use your personal information to keep you up-to-date on the latest product announcements, software updates, special offers, and other information we think you would like to hear about. This may occasionally include information from other companies about products and services that can add value to your Lifesize products. From time to time, we may also use your personal information to contact you online, through the mail or via telephone to participate in a market research survey so that we can gauge customer satisfaction and improve our products and services.
Submission of Personal Information
You may provide personal information through the Website when you access product information and updates, register for a seminar, subscribe to our newsletter, download a report or other materials, register for a free trial or demonstration equipment, place an order for or use products or Services, access a portal for technical service or support, or sign into a page that requires authorization. In addition, we may ask you from time to time to participate in a survey. You will know which personal information you submit in each case because you will manually enter the information. If you choose not to register and provide information, you can still use most of the Website. Unfortunately, you will not be able to access areas that require registration.
Social Media Features
The Website includes social network media features, such as the Facebook Like button, and widgets, including the Share button. These social media features may collect your IP address, which page you are visiting on the Website, and may set a cookie to enable such feature to function properly. The social media features are either hosted by a third party or hosted directly on the Website, and they allow you the ability to post information about your activities on the Website to your profile page to share with others within your social network. Your interactions with these social media features are governed by the privacy statement of the company providing it.
Any payment information, including credit card information, that you submit through the Website is collected by our payment processor and not collected by Lifesize. Our payment processor is authorized to collect and use the submitted information only for the purposes of providing this service. Please read the privacy statement of our payment processor, which is accessible where your information is collected.
If you use this Website to apply for employment with Lifesize, we will use the personal information you provide to process your application and to monitor recruitment statistics. Unless otherwise required by law, we will not disclose your personal information to a third party (for example, in connection with verifying professional references) without informing you. We may retain personal information about unsuccessful candidates after the recruitment exercise has been completed. We may also retain de-personalized statistical information about applicants to help our recruitment activities. Employee information and recruitment data is retained at Lifesize’s corporate headquarters in Austin, Texas, and in other Lifesize locations worldwide.
Access and Data Retention of Personal Information Collected through the Website
Upon request Lifesize will provide you with information about whether we hold any of your personal information collected through the Website. You may access, correct, or request deletion of your personal information by sending an email request to email@example.com. We will respond to your request within a reasonable timeframe.
Lifesize will retain personal information for as long as your Lifesize account is active or as otherwise needed to provide you Services. Lifesize may also retain such information as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
4. PERSONAL INFORMATION COLLECTED AND PROCESSED THROUGH THE SERVICES
Notice to End Users of the Services
If you access the Services through an account provided by an organization you are affiliated with, such as your employer or school, such organization may control and administer your Lifesize account, and access and process your personal information and data transmitted through the Services. Please be aware that your Account Administrator has the ability to access and review any recorded video calls, Chat transcripts, and Call Data Records. In addition, if you sign up for the Services using your work email address, your username will be visible to other users who have the same email domain or another domain enabled by your Account Administrator.
Types of Personal Information Collected and Processed through the Services
The types of information collected and processed by Lifesize in connection with Customer’s use of the Services include, but are not limited to: name, employer, business role, professional title, contact information (company, email address, telephone number, and physical business address), account username, localization data, device identification data, software/operating system version, connected hardware products, custom settings and preferences, other systems information, Customer Content and Call Data Records (such as time of call, participants, and call duration).
Why We Collect and Process Personal Information through the Services
Lifesize collects and processes personal data of end users using Lifesize’s Services under the direction of the Customer in order to provide the Services to end users in accordance with the Terms of Service and any additional instructions provided by its Customers. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring the data to Lifesize for processing purposes.
We also use your information to display your identity to other users during a video call and in Chat messages, to communicate with you about features of the Services and updates, to understand how the Services are being used, to send you marketing communications, to optimize your connection to our data centers, and to improve the Services.
Lifesize collects and processes personal information contained in Customer Content, including information related to:
- Video Calls and Virtual Meeting Rooms (“VMRs”): VMR titles, invitations, participants, VMR link, features used during the call, date, time and duration of the call. We transmit audio and video call content and screen sharing content between call participants during the call, but we do not retain or store the content unless Lifesize Record and Share is activated by a participant.
- Chat Transcripts: Chat content, sender and recipients, date, time, and read receipts.
- Status: Status information, for example about whether and when you are logged-in to the Services, which you can choose to share with other users or disable.
Any personal information about yourself or others that you share during a video call or using Chat will be available to all other participants in such call or receiving your Chat message. In addition, recordings of a call may be automatically shared with each registered user of the Customer’s account who participated in the call. This access may be modified by the individual responsible for the recording, who is either the VMR organizer or, if a VMR is not used, the participant who selected to record the call. The recording is not shared with guest participants or registered users associated with a different Lifesize account. Lifesize is not responsible for the accuracy, content and legality of any Customer Content or data displayed, transmitted, distributed or stored by or on behalf of Customer and its authorized end users, including any personal information contained in such Customer Content.
Call Data Records
The Services automatically collect information about your usage of the Services, including actions taken during calls, date and time of calls, duration of calls, participants, quality and packet loss issues, network connectivity, and performance information related to other aspects of your use of the Services, such as your of certain features such as video and screen sharing, VMRs, Record and Share, Live Stream and Chat ("Call Data Records"). We use Call Data Records to understand how Services are used, to diagnose problems, to respond to customer support requests, to conduct analytics and aggregate statistical analysis, to prevent or address service or technical problems and to improve the Services.
Mobile and Browser Permissions
The Service makes use of a number of features available on mobile device and web browser platforms to support your video conferencing and collaboration experience. Depending on your device, your application may request or automatically obtain some or all of the following permissions in order to enable your use of the Services and its features:
- Phone, microphone, camera and speaker;
- Screen sharing;
- Calendar and contacts; and
- Push notifications.
The Services will only make use of these permissions when you choose to enable them or when you initiate or receive a call using such device or application. You may configure your device to disable these permissions.
Access and Data Retention of Personal Information Collected and Processed through the Services
Lifesize has no direct relationship with individual end users who use Services through a Lifesize Customer. If you seek access to or wish to correct, amend, update or delete personal information or data maintained in a Lifesize Customer account, or if you wish to disable or delete your Lifesize account entirely, please contact your Account Administrator directly. If the Customer requests Lifesize’s assistance in modifying personal information or data in order to comply with applicable data protection regulations, Lifesize will respond to such request within a reasonable period of time. If you are using a free service, and you seek access to or wish to correct, amend, update or delete personal information or data maintained, or if you wish to disable or delete your Lifesize account entirely, please contact us using the information below in Section 10.
Lifesize will retain personal information that we collect or process on behalf of a Customer for as long as needed to provide the Services to such Customer in accordance with the Terms of Service. Lifesize may also retain such information as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. HOW WE USE YOUR PERSONAL INFORMATION
Use of Personal Information
Sharing Personal Information with Third Parties
Lifesize does not trade, rent or sell customer or user information to unaffiliated companies. However, because Lifesize is a global company, your personal information may be shared with other third parties around the world who work with or support Lifesize in its provision of products and Services. For example, we may disclose your personal information in connection with the following:
- Third Party Distributors and Resellers: Lifesize contracts with distributors, resellers and agents around the world to sell products and Services to Customers and may disclose personal information to such partners for the purposes described above.
- Shipping Providers: Lifesize hires shipping companies to efficiently deliver products to customers and may provide them with only the personal information necessary for shipping and delivery purposes.
- Service Providers: Lifesize may hire third party service providers to perform certain tasks and functions on its behalf. For example, Lifesize may use service providers to distribute email communications to you, provide data analysis, or host a data center. All service providers are subject to strict confidentiality, privacy and security obligations and process your information only on our behalf and subject to our instructions.
- Community and Social Media Platforms: If you post any information in public areas of the Website, such as community forums, blogs or other areas, it will be available to the public and we may reuse and republish such information at our discretion.
- Business Transfers: Lifesize may disclose information to another business entity in the event we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.
- Protection of Lifesize and Others: Lifesize may disclose information to protect and defend its rights or property, including this Website, or if we believe that disclosure is necessary for the public interest. We may also be required by mandatory law to disclose your personal information to governmental authorities such as law enforcement agencies in countries where Lifesize provides Services or where third parties act on our behalf.
- Anonymized Data: We may share anonymized information freely, but only after we redact it to ensure that recipients cannot use the data to identify you or link the data to you.
Lifesize and its third party service providers collect non-personal information about how you use the Website and Services through “cookies” (small text files that can be read by a web server in the domain that put the cookie on your hard drive), internet tags (e.g., web beacons) in the aggregate, and track navigational data. For more details, please read our Cookie Compliance Management page. We also collect information such as the URL of the website you previously visited, the pages you visit within the Website and any transaction details (downloads, requests, etc.). This information is used to understand how you interact with the Website, and to help us optimize our marketing efforts including managing our advertising on other sites providing you ads based on your activities on the Website. If you wish to manage your preference of being served target ads, you may go to this Consumer Opt-Out page by the Network Advertising Initiative and use the tool to opt out of those companies. Please note that whatever your preference, you will continue to receive non-personalized ads. You may also set your browser to notify you when a cookie is set or to refuse or delete cookies altogether, but certain features of the Website might not work in this case.
7. YOUR CONSENT & CHOICES
Your Choices and Opting-Out
You may stop the delivery of marketing e-mails by following the unsubscribe instructions contained in the email received or at the subscription management page on the Website. Lifesize will respond to your request to review the information we have on file for you within a reasonable period of time from receiving such request. We will also provide you the opportunity to opt-out of having your personal information used for certain purposes whenever we ask for this information.
Consent to International Transfers of Data
Personal information may be stored and processed in the United States or in any other country in which Lifesize or its affiliates, subsidiaries or agents maintain facilities. By using the Website or Services, you consent to the collection, processing, maintenance and transfer of personal information outside of your country, including to the United States and other applicable regions in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside.
8. PROTECTION OF INFORMATION
Lifesize is committed to the protection and security of your personal information. To ensure your personal information remains confidential and secure, every Lifesize employee is required to complete mandatory data security and privacy training. We also implement a variety of industry-standard technical and organizational measures, including SSL encryption, to secure your personal information from unauthorized access, use, loss or disclosure.
However, no system in which personal information is transmitted via the internet can ensure complete security 100% of the time. Lifesize cannot guarantee the security of your information transmitted through the Website or the Services. To the extent permitted by applicable law, such transmission is at your own risk.
Please also be aware that it remains your responsibility to take the following precautions when using the Website and Services:
- Protect your log-in credentials, including your username and password.
- Change your password often using a combination of letters, numbers and special characters.
- Ensure that no one else uses the Website or Services while your device is logged in, including by logging on through a mobile, Wi-Fi or shared access connection.
- Log-off or exit from the Website and/or Services when not in use.
- Secure all other account details. In particular, do not send credit card information or sensitive data in an unsecured email.
If you think that your account or personal information has been compromised, or if you have any questions or concerns about the security of your personal information, please contact us as soon as possible at firstname.lastname@example.org. These policies are managed in accordance with https://www.privacyshield.gov.
9. PRIVACY SHIELD CERTIFICATION
10. ENFORCEMENT & DISPUTE RESOLUTION
Phone: +1-877-LIFESIZE or +1-512-347-9300
Contact: Privacy Officer
Postal Mail: Lifesize, Inc.
1601 South Mopac Expressway, Suite 100
Austin, Texas 78746
Email Address: email@example.com
If, after first contacting our Privacy Officer and allowing us a reasonable amount of time to address your complaint, you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. The dispute resolution process will be conducted in English.
For EU and Swiss individuals, Lifesize commits to cooperate with EU Data Protection Authorities and the Swiss Federal Data Protection and Information Commissioner and comply with the advice given by such authorities with regard to unresolved Privacy Shield complaints concerning data transferred from the EU or Switzerland.
11. CHILDREN'S PERSONAL INFORMATION
Lifesize does not knowingly collect personal information from Website visitors or users of Lifesize’s products or Services who are under the age of 16. If we are made aware that we have such personal information, we will take reasonable steps to delete such information.
12. CHANGES TO THIS STATEMENT
Last Updated November 7th, 2019