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Contact Center Integrations

Flexible cloud integrations designed for business resiliency.

Every business is unique. That’s why CxEngage by Lifesize is built with an API-first design to work with your existing technology solutions and organizational workflows. Integrate CxEngage with your CRM or any application in your environment, or expand CxEngage capabilities with any of our powerful third-party integrations.

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Leading CRM Integrations

CxEngage by Serenova integrates with Salesforce for Contact Center
Native Integration

Salesforce

CxEngage has a deep, pre-built integration with the world’s leading CRM platform to efficiently combine the benefits of both systems into one powerful solution.

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CxEngage by Serenova Integrates with Zendesk for Contact Center
Native Integration

Zendesk

Augment Zendesk’s powerful, service-centric CRM and ticket management system with Lifesize CxEngage for a true omnichannel customer experience.

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Open and Flexible

Customize CxEngage with our open APIs.

Build the integrations you need to operate your business. Our APIs are organized around REST to enable you to build custom integrations that fit your technology environment, with ultimate flexibility.

Read our API documentation
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Business-Critical Integrations

Omilia

Human-like Conversational AI and Chatbots

Plecto

Real-time Performance Analytics

WhatsApp + Facebook Messenger

Messaging Handoff

Key IVR

Secure Payment Solutions

ScoreData

Predictive Customer Engagement

CallMiner

Automated Scoring with Emotion Analysis

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CXEngage – the Human-Centric Contact Center

Transform your Contact Center by moving to Lifesize.

Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.

Try us out with our special offer:

  • 3 months off license costs
  • Free native, HD video for every agent
  • Minimum 2 year term beginning at the end of the free months period
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CxEngage by Serenova Implementation Offer
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Gartner Peer Insights

“Nearly infinitely moldable to fit your contact center needs.”

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Gartner Peer Insights

“Impressed, and such a great team to partner with.”

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Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Lifesize Omnichannel Contact Center Solutions
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Join leading organizations around the world serving customers with Lifesize contact center solutions.

Lifesize Solutions

Make the future of work effortless.

We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.

See what we can do

Hybrid Work

Meet the changing, diverse requirements of hybrid work from any meeting room, workspace, home office or wherever your employees and customers need to be.

Healthcare

Extend the reach of patient care and support different modalities with customizable solutions that help you thrive.

Modernize Your Contact Center

Deliver consistent agent experience and customer engagement that will differentiate your brand.

Financial Services

Cultivate genuine, trusted relationships with clients and support your different service offerings.

Communications Interoperability

Connect with different information systems, devices and apps to drive seamless communication across your organization and with the outside world.

Professional Services

Create, discover and innovate with cutting-edge communications technology that matches your pace.
  • Nuffield Logo

    “The contact center platform has far exceeded expectations. We can be dynamic and flexible…it’s put us in a much better position, both when it comes to understanding patient needs and addressing them.”

    Lucy Balmer, Head of Contact Centers & Shared Services, Nuffield Health

    Learn how Nuffield Health communicates better

Work better with the latest trends and tips.

Best Practices

Workforce Management Guide for Contact Center Leaders (& Why it’s Important)

There are two constants in the contact center. Customer expectations are evolving, and contact center leaders…

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Best Practices

Call Centers 101: The Guide to Call Centers and Which Works Best for Your Business

Every business aspires to be loved by its customers. However, creating a customer experience in a…

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Best Practices

7 Strategies for Embracing the Work From Home (WFH) Call Center

Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and…

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