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Contact Center Modernization

Migrate happier and delight customers with a cloud-native contact center platform.

Our personalized migration process to CxEngage by Serenova makes your contact center transition to the cloud painless. Our migration roadmaps are tailored to your business goals, helping you unlock the power of human connection with true cloud contact center software.

Discover CxEngage by Serenova
CxEngage by Serenova Implementation Offer
A stress-free 
cloud migration

Migration made easy, agile and effective. A future made brighter.

Our cloud-based CxEngage contact center platform can be seamlessly deployed in as little as 48 hours. Our five-step process ensures a successful migration tailored to your unique environment and workflows.

1. Analyze

Get a comprehensive technology audit and identify configuration needs and dependencies.

4. Execute

Perform acceptance testing and begin training contact center managers and agents.

2. Plan

Confirm scope and review a change management plan with an appropriate timeline.

5. Go Live

Leave it to us to perform proactive monitoring as the deployment launches to ensure a successful migration.

3. Build

Begin development and configuration of your Lifesize CxEngage deployment.

Agile. Flexible. Secure.

Your most valuable solution lives in the cloud.

Cloud-Native Architecture

Harness unmatched speed, agility, cost savings and scalability. Unlike standard monolithic architectures, we put the full power of the cloud in your hands.

Always Up-to-Date Microservices

Receive continual updates with zero downtime. Every new feature is immediately pushed out, giving you instant access to our latest innovations.

Open Solution

Easily customize and integrate plugins, apps and configurations tailored to your needs with a level of security that other contact center platforms can’t offer.

Simple. Scalable. Reliable.

Migrate to the only cloud contact center you’ll ever need.

No Need to Update — Ever

Receive new feature releases and upgrades automatically — no more scheduled downtime.

Connect Without Limits

Deploy freely across any region. All your agents need is a web browser and internet connection to be fully operational.

Remain Reliable

As the only cloud contact center vendor with 100% guaranteed uptime, extend that same 100% reliability to your customers.

Promote workforce engagement in your contact center
Fast. Usable. Built for Growth.

Accelerate customer experience on your own terms.

Get Up and Running Right Away

Go live in days or weeks instead of months or years with rapid, personalized deployment.

Easy to Learn, Easy to Use

Onboard your agents, both current and new, quickly and easily. Our human-first agent experience is not only easy to use, it’s easy to learn.

Prioritize Growth

Grow at your preferred pace with our cloud-native, API-first platform and full support from the Lifesize customer success team.

video call centre support efficiency rates
Repeatedly recognized by analysts

A top choice for customer success.

Better communication is mission-critical. Our passion for developing innovative and intuitive cloud technologies has made us a top choice for customer success by leading contact center and meeting solutions industry analysts.

  • 2020 Gartner Magic Quadrant for Contact Center-as-a-Service
  • 2020 Gartner Magic Quadrant for Meeting Solutions
  • 2020 Aragon Research Globe for Web and Video Conferencing
reduce contact center turn over rates with cxengage by serenova
See how we stack up

“An extraordinary video solution for coworkers and teammates.”

See how we stack up

“Video conferencing software/hardware at its best.”

See how we stack up
Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Join leading organizations around the world serving customers with Lifesize contact center solutions.

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