Contact Center Modernization
Migrate happier and delight customers with a cloud-native contact center platform.
Our personalized migration process to CxEngage by Serenova makes your contact center transition to the cloud painless. Our migration roadmaps are tailored to your business goals, helping you unlock the power of human connection with true cloud contact center software.
A stress-free cloud migration
Migration made easy, agile and effective. A future made brighter.
Our cloud-based CxEngage contact center platform can be seamlessly deployed in as little as 48 hours. Our five-step process ensures a successful migration tailored to your unique environment and workflows.
1. Analyze
Get a comprehensive technology audit and identify configuration needs and dependencies.
4. Execute
Perform acceptance testing and begin training contact center managers and agents.
2. Plan
Confirm scope and review a change management plan with an appropriate timeline.
5. Go Live
Leave it to us to perform proactive monitoring as the deployment launches to ensure a successful migration.
3. Build
Begin development and configuration of your Lifesize CxEngage deployment.
Agile. Flexible. Secure.
Your most valuable solution lives in the cloud.
Cloud-Native Architecture
Harness unmatched speed, agility, cost savings and scalability. Unlike standard monolithic architectures, we put the full power of the cloud in your hands.
Always Up-to-Date Microservices
Receive continual updates with zero downtime. Every new feature is immediately pushed out, giving you instant access to our latest innovations.
Open Solution
Easily customize and integrate plugins, apps and configurations tailored to your needs with a level of security that other contact center platforms can’t offer.
Simple. Scalable. Reliable.
Migrate to the only cloud contact center you’ll ever need.
No Need to Update — Ever
Receive new feature releases and upgrades automatically — no more scheduled downtime.
Connect Without Limits
Deploy freely across any region. All your agents need is a web browser and internet connection to be fully operational.
Remain Reliable
As the only cloud contact center vendor with 100% guaranteed uptime, extend that same 100% reliability to your customers.
Fast. Usable. Built for Growth.
Accelerate customer experience on your own terms.
Get Up and Running Right Away
Go live in days or weeks instead of months or years with rapid, personalized deployment.
Easy to Learn, Easy to Use
Onboard your agents, both current and new, quickly and easily. Our human-first agent experience is not only easy to use, it’s easy to learn.
Prioritize Growth
Grow at your preferred pace with our cloud-native, API-first platform and full support from the Lifesize customer success team.
Repeatedly recognized by analysts
A top choice for customer success.
Better communication is mission-critical. Our passion for developing innovative and intuitive cloud technologies has made us a top choice for customer success by leading contact center and meeting solutions industry analysts.
G2
“An extraordinary video solution for coworkers and teammates.”
Capterra
“Video conferencing software/hardware at its best.”
Gartner Peer Insights
“Very happy with the implementation in our contact center.”
Join leading organizations around the world serving customers with Lifesize contact center solutions.
Lifesize Solutions
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
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![Nuffield Logo]()
“The contact center platform has far exceeded expectations. We can be dynamic and flexible…it’s put us in a much better position, both when it comes to understanding patient needs and addressing them.”
Lucy Balmer, Head of Contact Centers & Shared Services, Nuffield Health
Learn how Nuffield Health communicates better
Work better with the latest trends and tips.
Best Practices
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