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Video-Enabled Contact Center

Reach your customers like never before with the industry’s best video-enabled contact center.

CxEngage Video allows contact center agents to rapidly initiate video-based conversations from any support channel — including voice, email, chat, SMS and social media.

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Work directly with your customers in the field.

Work directly with customers via video to prioritize critical issues and reduce truck rolls. Allow support agents to provide an immediate solution or deploy a technician with a video snapshot from the customer for efficient resolution.

Benefits of CxEngage Video for utilities and telecommunications field support:

• Triage and solve customer problems on the spot
• Conduct a technician pre-visit assessment
• Allow handoff between devices through omnichannel integration

omnichannel contact center for telecommunications

Accelerate claims responsiveness and resolution.

Differentiate your claims process and overall customer service by introducing video into your omnichannel delivery. Let customers show damage in real time and file claims more efficiently with live video. Let adjusters handle claims remotely through a live stream from the customer’s mobile device.

Benefits of CxEngage Video for insurance:

• Shorten claims lifecycle
• Increase adjuster productivity
• Reduce supplemental claims
• Expedite customer payments

omnichannel contact center for insurance companies

Extend the retail experience beyond the store.

Extend your retail customer experience throughout the product lifecycle. Let service or sales agents provide detailed instructions on how to use a product or give customers a personal out-of-the-box experience that goes beyond YouTube videos, chat or phone calls.

Benefits of CxEngage Video for retail:

• Extend your brand to customer support
• Give customers confidence after the point of sale
• Prevent costly returns that impact your bottom line
• Engage with customers and create new revenue streams

omnichannel contact center for retail
Financial Services

Provide trust and security.

Provide customers with the trust and security they need. Work face-to-face with your highest-value clients for transactions or brokerage advice.

Benefits of CxEngage Video for financial services:

• Provide trust and security with one-to-one video chat
• Offer a premium service tier to your product portfolio
• Review financial or legal documents in high resolution

omnichannel contact center for financial services

Improve patient outcomes.

Extend your reach beyond hospital walls to provide excellent care to patients at home or away. Enable patients to connect face-to-face with providers from any device with secure, HD video powered by Lifesize. Deliver timely, convenient and contextual care with intuitive video chat designed for patient privacy.

Benefits of CxEngage Video for telehealth:

• Provide remote technician assistance
• Enhance medical device support
• Improve patient access
• Support nurse and doctor networks
• Extend remote provider access

omnichannel contact center for telehealth
Lifesize CxEngage Video

Meet your customers face-to-face.

CxEngage by Serenova is the secure video-enabled contact center solution. Don’t just give your customers support — meet face-to-face with the only cloud contact center solution designed for true omnichannel customer experiences.

No Downloads Required

• Web browser-based
• Free Lifesize account license

Seamless Integration

• Initiate video seamlessly
• Launch directly from CxEngage agent interface
• View video in agent interface or separate web browser tab

Share Documents and Files

• Document and screen sharing capabilities
• Intuitive and easy to use

Uninterrupted Voice

• When initiating video from voice call, voice path is not interrupted

HD Video

• High-quality video on any device – mobile, tablet or computer

Transfer Video

• Ability to transfer interaction (send video link) to another agent or expert

CXEngage – the Human-Centric Contact Center

Transform your Contact Center by moving to Lifesize.

Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.

Try us out with our special offer:

  • 3 months off license costs
  • Free native, HD video for every agent
  • Minimum 2 year term beginning at the end of the free months period
CxEngage by Serenova Implementation Offer
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Gartner Peer Insights

“Nearly infinitely moldable to fit your contact center needs.”

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Gartner Peer Insights

“Impressed, and such a great team to partner with.”

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Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Join leading organizations around the world serving customers with Lifesize contact center solutions.

Work better with the latest trends and tips.

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