Change is in the air. This week, Serenova Platform was acquired by Marlin Equity Partners and we couldn’t be more excited about what this means for you, our customers. This acquisition is the result of several months of work as we searched for the right partner that would help us improve our ability to serve you and ultimately, help you serve your own customers.

We understand the value that you place on customer service. We place the same value on our relationships with you. Our acquisition by Marlin will allow us to provide you with even more solutions to meet your evolving customer service needs. And we know it’s an evolution. In our always-on world, customer needs and expectations change daily. We have seen our customers embrace these changes and rise to the occasion by pushing us to provide the most cutting edge technology.

What won’t change? Our ongoing commitment to you and the quality of the new solutions that we’ll bring you in the first part of 2016.

This week has been exciting, but we’re most excited about what’s to come. Here’s to the New Year and the new Serenova Platform.