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Zendesk Integration

Integrate Zendesk with your contact center.

Your Zendesk CRM is already in the cloud, so why not integrate it with CxEngage by Serenova, our cloud contact center solution? Improve the customer experience, maximize your agents’ productivity and reduce operating costs. With our Zendesk integration, you can put customers’ information at your agents’ fingertips.

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API for Contact Centers
Zendesk Integration Benefits

How does it work?

By combining the power of your CRM and contact center solutions, key customer information from Zendesk will be “popped” onto agents’ CxEngage screen, eliminating the need to constantly switch between applications. Reduce call handle times, boost agents’ efficiency and help agents personalize interactions by giving them customer information up front.

Boost Agent Productivity

Put the customer profile front and center on an agent’s screen with the most critical information in clear view. Agents can easily drill down for additional customer details like interaction history across every channel.

Enhance the Customer Experience

Increase agents’ speed and accuracy when it takes fewer clicks to complete common tasks. Reduce customer frustration and help drive positive experiences as customers aren’t waiting for agents to locate their information.

Implement a True Omnichannel Strategy

Let agents respond to customers across any channel or pivot seamlessly between channels – all from the same interface. Support phone, email, chat, SMS text and Facebook messaging.

Provide Full Visibility Into Interactions

Grant agents full visibility into historical interactions including notes, call recordings and chat/email transcripts, so they can focus on the customer rather than fumbling with software.

Increase Efficiency

Decrease handle time and improve other important call metrics by giving agents a unified toolset and quick access to key customer data.

Synchronized Customer Data

Update all information and interaction notes in your Zendesk CRM so customer records are kept up-to-date.

Repeatedly recognized by analysts

A top choice for customer success.

Better communication is mission-critical. Our passion for developing innovative and intuitive cloud technologies has made us a top choice for customer success by leading contact center and meeting solutions industry analysts.

  • 2020 Gartner Magic Quadrant for Contact Center-as-a-Service
  • 2020 Gartner Magic Quadrant for Meeting Solutions
  • 2020 Aragon Research Globe for Web and Video Conferencing
reduce contact center turn over rates with cxengage by serenova
See how we stack up

“An extraordinary video solution for coworkers and teammates.”

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“Video conferencing software/hardware at its best.”

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Gartner Peer Insights

“Very happy with the implementation in our contact center.”

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