In the month since we unveiled CxEngage, we have received an overwhelming, positive response from the industry. The Serenova team has been ecstatic to finally introduce our new cloud Contact Center as a Service (CCaaS) platform. Our goal is to transform the way businesses and individuals interact with and perceive each other. And CxEngage is the way we’re making it happen.
CxEngage is an always-on, highly secure, true multi-tenant and instantly scalable platform that enables exceptional customer experiences anywhere at any time. But, there is so much more to it. Let’s talk a little more about what makes CxEngage unique in the industry.
Harness the Power of a True Cloud Contact Center Platform
Serenova’s CxEngage drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into your data and performance than ever before possible. And with the industry’s most massively open API architecture, you can easily integrate with existing systems and instantly scale to meet demand, without sacrificing performance, reliability or security.
Create tenants and build interaction flows like never before with the intuitive drag and drop interface, so you can set it up quickly and without the need for IT involvement or complex programming. That means contact center deployment time is reduced from days to minutes.
Ensure each decision in the contact center is grounded in relevant and actionable data with both real-time and historical statistics, key performance indicators and analytics. Use data-driven or skills-based routing. Build custom dashboards and reports or stream data to third-party applications.
Simplified Agent Experience
Use any voice system from WebRTC to PSTN. Interact across all channels from a single workspace embedded in the CRM or as a standalone toolbar. No more toggling between windows on the screen—everything an agent needs to provide an omnichannel experience is in a single pane of glass. Provide context to every engagement and realize a new level of productivity with toolbar-embedded metrics.
Enjoy a true global reach. Scale and adapt no matter the size of your business, location of your customers or the depth of your channels. This highly reliable, highly secure model (with PCI DSS Tier 1 certification) allows you to pay only for what you use, promoting efficient use of every resource.
An open API framework fosters greater flexibility and quality of integration. Connect with your CRM or WFM system. Combined with access to advanced contact center features and superior operational connectivity, you’ll see increased productivity across the enterprise in no time.
All of this means that your teams are empowered. IT support isn’t needed for much in the contact center, so those resources can be leveraged for more important projects. And your customers are satisfied, because they’re getting the information they need quickly and on the channel of their choosing.
If you’re interested in more details about CxEngage, check out our CxEngage Data Sheet. And don’t hesitate to get in touch with questions or to request a demo. We’re thrilled to finally be able to share the results of our development efforts with the world.