The way omnichannel should work
Delight customers and agents with a true omnichannel experience.
Omnichannel contact centers allow customers to get help when they want it, through the communication channels of their choice — whether with a live agent or through real-time self-service options. A true omnichannel solution also enables agents to deliver a customer-centric experience across channels. CxEngage by Serenova is designed to do just that.
For Your Customers
Seamlessly connect with your customers across every channel.
Deliver your customers a consistent experience across voice, chat, email, text and social media – all channels working together. If customers pivot from one channel to another, continue the conversation seamlessly. Start with chat, move to voice and then engage over video with the click of a button. It’s that easy with CxEngage, a true omnichannel contact center solution.
For Your Agents
Give your agents an empowered omnichannel experience.
Delight your agents by easily setting up rules for those equipped to handle a mix of channels. Let agents manage all interactions across all active channels from a single pane of glass, including a history of all engagements with the customer.
CXEngage – the Human-Centric Contact Center
Transform your Contact Center by moving to Lifesize.
Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.
Try us out with our special offer:
Join leading organizations around the world serving customers with Lifesize contact center solutions.
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
“The contact center platform has far exceeded expectations. We can be dynamic and flexible…it’s put us in a much better position, both when it comes to understanding patient needs and addressing them.”
Lucy Balmer, Head of Contact Centers & Shared Services, Nuffield HealthLearn how Nuffield Health communicates better