The way omnichannel should work

Delight customers and agents with a true omnichannel experience.

Omnichannel contact centers allow customers to get help when they want it, through the communication channels of their choice — whether with a live agent or through real-time self-service options. A true omnichannel solution also enables agents to deliver a customer-centric experience across channels. Lifesize CxEngage is designed to do just that.

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omnichannel contact center
For Your Customers

Seamlessly connect with your customers across every channel.

Deliver your customers a consistent experience across voice, chat, email, text and social media – all channels working together. If customers pivot from one channel to another, continue the conversation seamlessly. Start with chat, move to voice and then engage over video with the click of a button. It’s that easy with Lifesize CxEngage, a true omnichannel contact center solution.

Customer and Agent on Call
For Your Agents

Give your agents an empowered omnichannel experience.

Delight your agents by easily setting up rules for those equipped to handle a mix of channels. Let agents manage all interactions across all active channels from a single pane of glass, including a history of all engagements with the customer.

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CXEngage – the Human-Centric Contact Center

Transform your Contact Center by moving to Lifesize.

Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.

Try us out with our special offer:

  • 3 months off license costs
  • Free native, HD video for every agent
  • Minimum 2 year term beginning at the end of the free months period
professional contact center agent engaging in a customer call
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Gartner Peer Insights

“Nearly infinitely moldable to fit your contact center needs.”

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Gartner Peer Insights

“Impressed, and such a great team to partner with.”

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Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Join leading organizations around the world serving customers with Lifesize contact center solutions.

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