The Lifesize admin console can tell you a lot about your company and how you collaborate in the workplace. Not only does it give you a view into how your organization utilizes the Lifesize video conferencing solution, it also makes it easy to detect successful use cases and simplify administration and troubleshooting.
Here are some tips and tricks to help you read between the lines and numbers that your admin console gives you on your dashboard.
Average Call Time
The average call time can tell you a lot about the types of calls your organization is conducting. What we usually see with customers is pretty low call times during the initial trial, as teams try out their new video conferencing solution. After the initial adoption sets in, meeting rooms become utilized more and more and the average call time tends to grow in correlation to the number of calls being made. But in the most successful cases, there comes a tipping point when users start having more ad-hoc meetings, leading to shorter call times while the number of calls being made continues to increase. This decrease in call time isn’t necessarily a red flag — it’s actually quite the opposite, as it tends to show a healthy adoption rate with more utilization at the individual user level.
This section of your admin console can help you identify power users within your organization. Power users are key when you’re looking for feedback on the solution. Not only are these users clearly handy with the tool, they can also be great champions for the technology and its associated benefits. Engaging with these individuals can help drive usage and adoption, and some will even lend a hand with onboarding. Your power users can identify ways to improve the video conferencing deployment as well as help determine whether the solution is truly performing to its fullest potential across your organization.
Call quality can often be directly related to your network performance. On your admin dashboard, you’ll find every call performed on Lifesize ranked by the overall call quality. You can click through each section of your call quality pie chart and easily find where bad quality calls are happening. This plays a huge role in diagnostics because it reveals the IP address, what device the end user is using to call in, the length of the call and who is meeting where. Usually, bad calls have shorter durations because those on the call hang up.
Being able to quickly identify which particular user is having bad calls makes it easy to reach out and discuss how they’re connecting to the network and whether they might just be working from a public space with weak Wi-Fi or if its truly a networking issue on the IT admin’s end.
Like the call quality chart, this section sorts calls being made by video system. You can spot which particular meeting rooms or office rooms are being used or not, and finding out why some spaces are being preferred over the rest can help you to improve utilization. Do these rooms have better chairs? Are they better set up and connected than other rooms? Is there a way to expand and set up another meeting room in the same location? For sites that aren’t being used nearly as much, finding what systems to troubleshoot becomes as easy as a click of a button.
Recorded and Streamed Hours
The recorded and streamed hours section is an easy way to see how often your organization is using these features. Lifesize makes it easy to adjust your plan accordingly and see whether you need to expand your plan with more video storage hours or even switch your live streaming plan to reach a wider audience.
Minutes by Device
Being able to see minutes being spent on calls broken down by device type makes it easy to determine how your end users are utilizing the video conferencing tools available for their meetings. If there is a visible increase in calls being made on one device type, it might be worth talking to your Lifesize CSA to get hints and tips of how you can help your colleagues get the best from the available tools or identify whether it’d be worthwhile to invest in more video systems within your organization.
It’s important to remember that video collaboration is here to serve you and is designed to make collaborating and meeting easier and more effective. The Lifesize admin console not only helps account admins set up and deploy the solution to their end users, it also serves as an outlet for proactive troubleshooting and identifying new growth opportunities for your teams.
Know of other ways your admin console helps your organization stay connected and collaborative? Share your story with us on social media.
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