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A Better Contact Center in the Cloud

Reach your customers like never before!

A video-ready contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution.

CxEngage by Serenova, our cloud contact center solution, was built with the everyday challenges your contact centers face in mind. Learn how our solution helps contact centers deliver the fundamentals needed to power seamless customer experiences.

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call center software
Eliminate Data Silos

CxEngage Is Your Unified Solution

CxEngage runs on cloud architecture so all of your systems, data, and processes are unified and easily shared across your organization. Additionally, our cloud-based solution allows for seamless integrations with your other systems so all of your data is safe and accessible.

Performance Management

Rock-Solid Reliability

Trust that your contact center solution will be up and running when you need it.

Ability To Rapidly Scale

Dynamic scalability handles fluctuating call volumes.

Integrations

CxEngage is integrated with industry-leading CRM providers and Workforce Optimization solutions.

True Omnichannel

Give customers a consistent experience across voice, chat, email, text, and social media—meet them where they want to engage.

Insightful Analytics and Reporting

Bring all of your data together so you have a single source of truth.

Global Reach

Support your remote workforce anywhere in the world with an Internet connection.

High Quality Global Voice

Get affordable global telephony that delivers crystal clear voice quality—even internationally.

Engagement that matters

Deliver a great customer experience.

Power up your customer experience with native voice and digital channels, true omnichannel support, intelligent routing, smart IVR, AI and workforce engagement management capabilities, all on a single, integrated platform.

Omnichannel Support

Offer your customers a true omnichannel experience with voice, video and digital channels. Leverage omnichannel routing and retain conversation history.

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Workforce Engagement Management

Empower your workforce with integrated WEM. Forecast, manage, monitor, schedule and report with an easy-to-use solution.

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Artificial Intelligence

Implement AI solutions tailored to meet your business needs. Deploy a chatbot, virtual agent or agent assistance to augment your agents and deliver an exceptional customer experience.

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Video-Enabled Contact Center

Add video capabilities to your contact center to take customer engagement to the next level.

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Omnichannel Customer Experience

A true omnichannel strategy refers to delivering a unified experience across all channels. For example, if a customer texts your contact center and later switches to phone, any agent that helps the customer will have the full context of the text session and can pick up where the last agent left off. Essentially, customers can switch channels as they please without starting the conversation over, and agents have the information at their fingertips to easily service customers regardless of the channel.

CxEngage by Serenova supports the following channels:

  • Voice
  • Email
  • Chat
  • Text Messaging
  • Social
CxEngage by Serenova Omnichannel Contact Center Solution
Love Your Agents

Empower your team with better agent experiences.

Focus on empowering your call center agents with easy to use call center software and information to drive productivity and deliver a great customer experience.

Boost Agent Productivity

Benefit agents with a single, unified interface for an omnichannel experience. Eliminate the need to switch between applications as agents serve customers across voice and digital channels.

Improve Customer Outcomes

Make it easy for agents to perform all omnichannel interactions through a single pane of glass. Serve up all the right information when and where it is needed, to improve outcomes as agents engage with customers.

Lower Agent Effort

Ensure pre-call, during and post-call administration is a breeze and make work more effortless for your agents through our streamlined interface and design.

Improve Agent Performance

Get real-time insights into agent interactions for a variety of communication channels to provide on the spot coaching.

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Call Center Software

Insightful Analytics

Say goodbye to relying on a team to pull reports from multiple systems and wrangle data so it makes sense. Since CxEngage is a unified platform, data is gathered from disparate systems (like your CRM) so you can easily create your own reports, view trends, make decisions, and have an impact. You’ll finally have a single source of truth you can trust.

Migrate Your Contact Center
A platform you can trust

Rest easy with the most flexible and resilient call center software.

Get rock-solid stability, global reach and instant scalability with CxEngage call center software.

Engage Rapidly

Get up and running in days or weeks through a seamless, personalized transition process.

Engage Everywhere

Deploy agents and connect with customers anywhere across the globe.

Engage with Confidence

Trust our AWS-powered infrastructure for resiliency, scalability and redundancy around the world and our low latency network for the best voice quality.

Cloud-Based Call Center Software
Tech that works your way

Work better through an open platform with flexible integrations.

Integrate applications to fit seamlessly into your digital transformation strategy via our API-first approach.

Leading Integrations

Deliver a great customer experience through deep, embedded integrations with your CRM and other applications. Route and leverage data through Salesforce, Zendesk, Microsoft Dynamics and other critical platforms.

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Call Center Software Integrations
CxEngage by Serenova

Customer Journey Redefined

We’ve designed CxEngage so your team can define the optimal customer journey and deploy it on-the-fly. Our visual Flow Designer is easy to understand and easy to use—no programming, Professional Services, or special technical skills needed.

You understand your contact center and real-time needs the best, so we’ve put the power in your hands.

Your contact center personnel can easily make these updates:

  • Create or modify IVR routing so interactions are sent to the agents who can best service them
  • Update IVR messaging such as notifying customers of service outages
  • Re-allocate resources on-the-fly to manage unexpected call volumes
  • Re-direct inquiries to a different queue or set of resources in response to a change in site conditions
CxEngage by Serenova Cloud-based Contact Center
CXEngage – the Human-Centric Contact Center

Transform your Contact Center by moving to Lifesize.

Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.

Try us out with our special offer:

  • 3 months off license costs
  • Free native, HD video for every agent
  • Minimum 2 year term beginning at the end of the free months period
professional contact center agent engaging in a customer call
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Gartner Peer Insights

“Nearly infinitely moldable to fit your contact center needs.”

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Gartner Peer Insights

“Impressed, and such a great team to partner with.”

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Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Join leading organizations around the world serving customers with Lifesize contact center solutions.

Work better with the latest trends and tips.