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A Better Contact Center in the Cloud
Reach your customers like never before!
A video-ready contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution.
CxEngage by Serenova, our cloud contact center solution, was built with the everyday challenges your contact centers face in mind. Learn how our solution helps contact centers deliver the fundamentals needed to power seamless customer experiences.
Eliminate Data Silos
CxEngage Is Your Unified Solution
CxEngage runs on cloud architecture so all of your systems, data, and processes are unified and easily shared across your organization. Additionally, our cloud-based solution allows for seamless integrations with your other systems so all of your data is safe and accessible.
Rock-Solid Reliability
Trust that your contact center solution will be up and running when you need it.
Ability To Rapidly Scale
Dynamic scalability handles fluctuating call volumes.
Integrations
CxEngage is integrated with industry-leading CRM providers and Workforce Optimization solutions.
True Omnichannel
Give customers a consistent experience across voice, chat, email, text, and social media—meet them where they want to engage.
Insightful Analytics and Reporting
Bring all of your data together so you have a single source of truth.
Global Reach
Support your remote workforce anywhere in the world with an Internet connection.
High Quality Global Voice
Get affordable global telephony that delivers crystal clear voice quality—even internationally.
Engagement that matters
Deliver a great customer experience.
Power up your customer experience with native voice and digital channels, true omnichannel support, intelligent routing, smart IVR, AI and workforce engagement management capabilities, all on a single, integrated platform.
Omnichannel Support
Offer your customers a true omnichannel experience with voice, video and digital channels. Leverage omnichannel routing and retain conversation history.
Workforce Engagement Management
Empower your workforce with integrated WEM. Forecast, manage, monitor, schedule and report with an easy-to-use solution.
Artificial Intelligence
Implement AI solutions tailored to meet your business needs. Deploy a chatbot, virtual agent or agent assistance to augment your agents and deliver an exceptional customer experience.
Video-Enabled Contact Center
Add video capabilities to your contact center to take customer engagement to the next level.
Omnichannel Customer Experience
A true omnichannel strategy refers to delivering a unified experience across all channels. For example, if a customer texts your contact center and later switches to phone, any agent that helps the customer will have the full context of the text session and can pick up where the last agent left off. Essentially, customers can switch channels as they please without starting the conversation over, and agents have the information at their fingertips to easily service customers regardless of the channel.
CxEngage by Serenova supports the following channels:
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Voice
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Email
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Chat
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Text Messaging
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Social
Love Your Agents
Empower your team with better agent experiences.
Focus on empowering your call center agents with easy to use call center software and information to drive productivity and deliver a great customer experience.
Boost Agent Productivity
Benefit agents with a single, unified interface for an omnichannel experience. Eliminate the need to switch between applications as agents serve customers across voice and digital channels.
Improve Customer Outcomes
Make it easy for agents to perform all omnichannel interactions through a single pane of glass. Serve up all the right information when and where it is needed, to improve outcomes as agents engage with customers.
Lower Agent Effort
Ensure pre-call, during and post-call administration is a breeze and make work more effortless for your agents through our streamlined interface and design.
Improve Agent Performance
Get real-time insights into agent interactions for a variety of communication channels to provide on the spot coaching.
Insightful Analytics
Say goodbye to relying on a team to pull reports from multiple systems and wrangle data so it makes sense. Since CxEngage is a unified platform, data is gathered from disparate systems (like your CRM) so you can easily create your own reports, view trends, make decisions, and have an impact. You’ll finally have a single source of truth you can trust.
A platform you can trust
Rest easy with the most flexible and resilient call center software.
Get rock-solid stability, global reach and instant scalability with CxEngage call center software.
Engage Rapidly
Get up and running in days or weeks through a seamless, personalized transition process.
Engage Everywhere
Deploy agents and connect with customers anywhere across the globe.
Engage with Confidence
Trust our AWS-powered infrastructure for resiliency, scalability and redundancy around the world and our low latency network for the best voice quality.
Tech that works your way
Work better through an open platform with flexible integrations.
Integrate applications to fit seamlessly into your digital transformation strategy via our API-first approach.
Leading Integrations
Deliver a great customer experience through deep, embedded integrations with your CRM and other applications. Route and leverage data through Salesforce, Zendesk, Microsoft Dynamics and other critical platforms.
CxEngage by Serenova
Customer Journey Redefined
We’ve designed CxEngage so your team can define the optimal customer journey and deploy it on-the-fly. Our visual Flow Designer is easy to understand and easy to use—no programming, Professional Services, or special technical skills needed.
You understand your contact center and real-time needs the best, so we’ve put the power in your hands.
Your contact center personnel can easily make these updates:
- Create or modify IVR routing so interactions are sent to the agents who can best service them
- Update IVR messaging such as notifying customers of service outages
- Re-allocate resources on-the-fly to manage unexpected call volumes
- Re-direct inquiries to a different queue or set of resources in response to a change in site conditions
CXEngage – the Human-Centric Contact Center
Transform your Contact Center by moving to Lifesize.
Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.
Try us out with our special offer:
Gartner Peer Insights
“Nearly infinitely moldable to fit your contact center needs.”
Join leading organizations around the world serving customers with Lifesize contact center solutions.
Lifesize Solutions
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
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![Nuffield Logo]()
“The contact center platform has far exceeded expectations. We can be dynamic and flexible…it’s put us in a much better position, both when it comes to understanding patient needs and addressing them.”
Lucy Balmer, Head of Contact Centers & Shared Services, Nuffield Health
Learn how Nuffield Health communicates better
Work better with the latest trends and tips.
Best Practices
Workforce Management Guide for Contact Center Leaders (& Why it’s Important)
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