A Better Contact Center in the Cloud
Reach your customers like never before!
A video-ready contact center solution designed for today’s global, digitally transforming business.Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations.
Engagement that matters
Deliver a great customer experience.
Power up your customer experience with native voice and digital channels, true omnichannel support, intelligent routing, smart IVR, AI and workforce engagement management capabilities, all on a single, integrated platform.
Offer your customers a true omnichannel experience with voice, video and digital channels. Leverage omnichannel routing and retain conversation history.
Workforce Engagement Management
Empower your workforce with integrated WEM. Forecast, manage, monitor, schedule and report with an easy-to-use solution.
Implement AI solutions tailored to meet your business needs. Deploy a chatbot, virtual agent or agent assistance to augment your agents and deliver an exceptional customer experience.
Video-Enabled Contact Center
Add video capabilities to your contact center to take customer engagement to the next level.
Love Your Agents
Empower your team with better agent experiences.
Boost Agent Productivity
Benefit agents with a single, unified interface for an omnichannel experience. Eliminate the need to switch between applications as agents serve customers across voice and digital channels.
Improve Customer Outcomes
Make it easy for agents to perform all omnichannel interactions through a single pane of glass. Serve up all the right information when and where it is needed, to improve outcomes as agents engage with customers.
Lower Agent Effort
Ensure pre-call, during and post-call administration is a breeze and make work more effortless for your agents through our streamlined interface and design.
Improve Agent Performance
Get real-time insights into agent interactions for a variety of communication channels to provide on the spot coaching.
A platform you can trust
Rest easy with the most flexible and resilient call center software.
Get rock-solid stability, global reach and instant scalability with CxEngage call center software.
Get up and running in days or weeks through a seamless, personalized transition process.
Deploy agents and connect with customers anywhere across the globe.
Engage with Confidence
Trust our AWS-powered infrastructure for resiliency, scalability and redundancy around the world and our low latency network for the best voice quality.
Tech that works your way
Work better through an open platform with flexible integrations.
Integrate applications to fit seamlessly into your digital transformation strategy via our API-first approach.
CXEngage – the Human-Centric Contact Center
Transform your Contact Center by moving to Lifesize.
Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.
Try us out with our special offer:
Join leading organizations around the world serving customers with Lifesize contact center solutions.
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
“The contact center platform has far exceeded expectations. We can be dynamic and flexible…it’s put us in a much better position, both when it comes to understanding patient needs and addressing them.”
Lucy Balmer, Head of Contact Centers & Shared Services, Nuffield HealthLearn how Nuffield Health communicates better