The CxEngage Quality Management media player has been improved to play recordings at variable speeds so...

Ensures consistency across CxEngage products to present a more uniform interface and minimizes customer confusion when comparing...

What is it? A new flow default setting, Record Agents, has been introduced to allow the recording...

What is it? Supervisors can now remotely change an agent’s presence state or work mode in...

What is it? Basic Flow Debug Logs add a new snapshot notation to the log interaction...

What is it? “Resources” are used as a form of data access control. Users with “Restricted...

What is it? This update will provide users the ability to select, delete, and download video...

What is it? Supervisors, Admins, and Quality Managers need an easy way of filtering user, resource,...

What is it? The queuing algorithm within CxEngage has been optimized to improve the overall performance...

What is it? In this update, we’ve added support for a broader, more granular set of...