The release delivers richer omnichannel capabilities, workforce engagement management features, as well as new packaging making it easy for businesses to offer omnichannel engagement with voice, video, and digital channels.
AUSTIN, Texas — September 20, 2021 — Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions, today announced updates to its comprehensive cloud contact center suite as part of its Summer 2021 product release cycle.
“Our contact center suite will continue to deliver innovation by enhancing customer engagement capabilities. With video being part of our core offering in addition to voice and digital channels, we allow businesses to benefit from truly omnichannel solutions. The new capabilities and packages make it easy for a business to reach customers like never before,” says Ashish Seth, Chief Product Officer at Lifesize.
New capabilities for the Lifesize CxEngage cloud contact center platform add a seamless pivot to video capability, rich text messaging for chatbots, and enhancements to the chat SDK. New Workforce Engagement features include evaluations for SMS and Facebook Messenger. Evaluation of agents across all their digital interactions is now possible making it easier to coach and ramp agents.
The summer release also introduces new packaging for the Lifesize CxEngage. Designed for businesses looking to reach customers with an omnichannel platform from day one, all the packages include video as a core part of the platform along with voice and digital channels. Packages also bundle in workforce engagement management (WEM) capabilities eliminating the need to cobble together a separate WEM from a third-party. Businesses will benefit from an accelerated time to value and a low total cost of ownership.
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Lifesize, Inc. is a leader and global provider of omnichannel cloud contact center and video meeting solutions in over 100 countries with more than 1000 channel partners. To learn more about our analyst recognized solutions and see why tens of thousands of leading organizations like RBC, Yale University, Pearson, Salvation Army, Shell Energy and NASA rely on Lifesize for mission-critical business communications, visit www.lifesize.com or the Lifesize blog.
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