What is it? Administrators can remove agents and queues from the transfer menu for specific agents....

What is it? The Preference Menu in the Agent toolbar has been updated to include a...

What is it? Agents now require specific permissions to view Agents or Queues in their toolbar...

What is it? The permission AGENT_EXPERIENCE_METRICS_VIEW enables users to view and select statistics in the Skylight...

What is it? The Queue Callback and Click to Dial features now support early media. While...

What is it? An out-of-the-box integration between the Skylight agent experience and the Salesforce.com CRM system....

What is it? An out-of-the-box integration between the Skylight agent experience and the Zendesk CRM system....

What is it? An out of-the-box integration between the Skylight agent experience and Salesforce Lightning. The...

What is it? By default, agents are now notified by an audio and visual notification when...

What is it? Agents using any Skylight product can now copy their chat transcripts. To copy...